Head of Operations, Continental Europe

6 months ago

London, United Kingdom Guy Carpenter Full time

**Head of Operations, Continental Europe**

**What can you expect?**

It’s not often such a high-profile operations leader role becomes available within the world’s largest reinsurance broker.

Reporting into the Head of International Operations, you will be responsible for the Continental Europe (CE) region operationally. Guy Carpenter in CE is a multi-country team of c. 300 colleagues with offices across the main hubs of Germany, France, Italy, Iberia, Benelux and the Nordics. The CE team are a highly significant part of the Guy Carpenter success story.

In this highly visible role, you will work closely with the CE CEO to deliver on a broad range of operational and strategic initiatives. This role will play heavily on your collaboration and influencing working with in-country operation leads/office managers. Your skill be in working alongside the CE CEO to influence and deliver the portfolio of objectives.

**What you will be rewarded with?**
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- CE region is next for the rollout of our new operations operating platform. You will lead coordination of the implementation across the region, working closely with tech and broader stakeholders to deliver successfully.
- Provide input and support to the FP&A team and CEO with the budget cycle and monthly reporting.
- Work with the in-country operations leads on real estate in the region; most of the Guy Carpenter office portfolio is co-located with MMC however nuances will require operational input where required.
- Own the coordination of regional internal audits, ensuring each country complies as required and follow up directly with the necessary remediation.
- Drive the continuous improvement of processes, execute process changes to support achieving strategic objectives, improve quality and service delivery.
- Manage a strong, collaborative relationship with internal and external stakeholders including your accounting and settlement peers to ensure alignment of initiatives and taking advantage of opportunities to collaborate.
- Continue to build on the Guy Carpenter Excellence framework ensuring all processes and tools are aligned and comply with Professional Standards.

**What you need to have**:

- A broad understand of the reinsurance market, having successfully executed in an operational leadership or similar role previously.
- Numerically proficient to a level that can add value to the FP&A team’s budget and reporting projects.
- Experience of leading or significantly influencing the development of a new operating model.
- Experience leading and driving process transformation / improvement at scale.
- Experience leading hybrid teams, across multiple countries.
- Ability to build and manage strong relationships with internal stakeholders throughout all levels of the organization.

**What makes you stand out**:

- Leading across a multi-country European entity.
- Fluency in a second European language.
- Evidence of innovating and driving ongoing process improvements.

**About Guy Carpenter**

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

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