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Patient Services Advisor

2 months ago

Stamford, United Kingdom Lakeside Healthcare Full time

**LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**:In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice/Department/Team**

**Lakeside Stamford **is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities and equipment to provide services that are more accessible, more convenient and more diverse within the local community.

**Job Introduction**

Do you have excellent customer service skills?

Do you thrive in a busy, fast paced environment?

Are you an organized person with great attention to detail?

If you answered yes to any of these questions, we would like to hear from you

**What you will do**

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Duties include:

- Processing appointment requests from patients for on the day and future appointments.
- Receive and make telephone calls as required.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Registration of new patients - computer data entry and medical records.
- Front desk duties.
- Administration duties.
- Process digital platform submissions.

**Essential Criteria**

We are looking for somebody with;
- Excellent interpersonal, verbal and written communication skills.
- The ability to use their own initiative.
- The ability to work as part of an integrated and multi-skilled team.
- Good telephone manner, even when under pressure.

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Please ensure you have your Right to Work documentation available at interview **We will require you to produce the original documentation prior to your start date.**

**Shortlisting**

**Equality, Diversity and Inclusivity**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

**Website**

**Job Types**: Full-time, Permanent

Pay: £11.60 per hour

**Benefits**:

- Free parking
- On-site parking
- Store discount

Application question(s):

- Do you have the right to work in the UK? (Yes/No) - If you answered Yes you must be able to provide sufficient evidence upon interview.
- Do you have excellent customer service skills?
- Are you friendly and approachable?

Work Location: In person

Application deadline: 16/06/2024