Patient Access Associate

5 months ago

Derby, United Kingdom Bionical Emas Full time

**A Career with Purpose**

Bionical Emas is a global Clinical Research Organization (CRO) bringing life-changing medicines to patients around the world. We combine Clinical Development, Clinical Trial Supply (CTS) and Early Access Programs (EAP) to deliver a unique, seamless service to our pharma and biotech clients.

At Bionical Emas, you will have the chance to develop your career while working with an outstanding team of people. Our shared values create a unique culture that guides our actions and defines who we are. You will be a part of a welcoming, flexible, and supportive culture that values trust and belonging. We believe that creating opportunities for our people to develop their skills is crucial to our growth and success. If you are inspired by changing the lives of patients all over the world, we’d love to hear from you.

**About the Role**

We have an opportunity for a Patient Access Associate to join our exciting Early Access Program, Patient Access team. The Patient Access Associate will be responsible for managing, on behalf of pharmaceutical clients, Health Care Professional enquiries to access Investigational Medicines. You will have the important role of guiding Health Care Professionals step by step to access a program, ensuring all questions are responded to promptly and patient centricity is promoted throughout the process. You will be a skilled, proactive communicator, with a strong track record of customer facing service and effective time management skills. If you are someone who wants to be part of our company’s vision of bringing life-changing medicines to patients - keep reading for more information

**What will your job look like?**
- Be the Healthcare Professional contact point on all Early Access Programs to help them complete a patient request in an efficient and timely manner
- Support Physicians throughout the request process, ensuring all questions are responded to promptly Ensure all ordering physicians and delivery sites are verified
- Manage situations where customers are distressed in a calm and solution focused manner
- Advise customers on the regulatory landscape in their market, with support from the Patient Access Managers and Bionical Regulatory team
- Ensure quality and regulatory requirements are met and ensure all country-specific requirements are followed
- Deliver against Patient Access specific KPIs
- Promote patient centricity throughout all programs

**What will you need to succeed?**
- Fluency in verbal and written German and English
- A skilled and compelling communicator who can motivate, effectively manage customer expectations
- Track record of customer facing service levels
- Effective relationship building
- A problem solver that is also able to anticipate issues and propose solutions
- Effective time management skills and ability to manage competing priorities
- Bachelor’s degree would be an advantage but not essential
- Knowledge of the drug development process and pharma industry experience would be useful
- Knowledge of GDP, PV, GCP and EAP regulations would be useful

**What will you get in return?**

We want you to do your best work We care about our people’s well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximize your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.
- 25 days of vacation
- Vacation days purchasing scheme
- 1 extra vacation day per each 3 years of service
- Discretionary Annual Bonus
- Sabbatical of 3 to 6 months (after 2 years of service)
- Free food and beverages at all offices
- Life Insurance
- Health Insurance and Employee Assistance Programme
- Employee Support Networks - help us continue to build on our inclusive culture
- Flexible and hybrid work

**Does this sound like you?**
- It is time to apply, and we can’t wait to hear from you_

Even if you don't meet 100% of the requirements, be confident in yourself and don't hesitate to apply

**We Are Bionical Emas**

**We Are Bionical Emas,** where each person is unique. We celebrate individuality while encouraging our talents to work as a team. Together, we make a difference by powering an inclusive future for all. Be you, with us.

**Powering the patient journey

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