Customer Assistant Christmas

6 days ago


Sutton Coldfield, United Kingdom Marks & Spencer Full time

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

sunday - 1400 - 2200
tuesday 0430 - 0830
thursday 1200 - 1600
friday 1200 - 2000
saturday 1730 - 2330



  • Sutton Coldfield, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...


  • Sutton Coldfield, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...


  • Sutton Coldfield, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...


  • Sutton Coldfield, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    8 months ago


    Sutton Coldfield, United Kingdom M&S Full time

    **Summary** Full time Sun-Sat Flexibility required, shifts vary. **All the details** Full time Sun-Sat Flexibility required, shifts vary. **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    7 months ago


    Sutton Coldfield, United Kingdom M&S Full time

    **Summary** Early morning 6am-12.30pm Flexibility required, mixture of shifts between Sunday-Saturday. **All the details** Early morning 6am-12.30pm Flexibility required, mixture of shifts between Sunday-Saturday. **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...


  • Sutton Coldfield, United Kingdom The Entertainer Full time

    **Why Us?** Christmas at The Entertainer Sutton Coldfield The Parade, is like no other retailer - we're selling toys! At Christmas! With a passion for toys, customer service and an enthusiastic personality, your job will be to create memories for everyone who visits our store. We have a contract to suit everyone who is looking to earn some extra money in...

  • Sales Assistant

    2 days ago


    Sutton Coldfield, United Kingdom CeX Ltd Full time

    **Sales Assistants with a passion for games, Movies, gadgets and computers** **Location**:Sutton Coldfield **About Us** **- We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India.** **- We trade digital stock with the customer on the high street, providing a...


  • Sutton Coldfield, United Kingdom Pandora Full time

    PANDORA is fast approaching the busiest and most exciting time of the year. With Christmas around the corner, we are currently seeking pro-active, results driven Seasonal Sales Assistant to join our PANDORA Sutton Coldfield store for the festive period. If you are a pro-active sales professional who enjoys delivering world-class service and you are excited...


  • Sutton Coldfield, Birmingham, United Kingdom Williams & Co. Full time

    Job Title: Customer Service AssistantWe are looking for a dedicated individual to join our team as a Customer Service Assistant at Williams & Co. As a key member of our branch, you will be responsible for serving customers on the trade counter and over the phone, undertaking deliveries, and assisting with duties in the warehouse.Key Responsibilities:Serving...

  • Customer Assistant

    6 months ago


    Sutton Coldfield, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Monday 4.30am-08.30am Friday 4.30am-8.30am Saturday 17.30pm-21.30pm **Key Capabilities** Monday 4.30am-08.30am Friday 4.30am-8.30am Saturday 17.30pm-21.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within...

  • Xmas F&b Assistant

    7 months ago


    Sutton Coldfield, United Kingdom Brook Marston Farm Hotel Full time

    We are looking for a new team member to join our Food with and Beverage staff a the hotel to assist with all aspects of restaurant service and with the running of conferences and functions over the busy Christmas period. As such you will be responsible for a) setting up the food and beverage areas including Restaurant, Bar and Function Rooms. b) for...

  • Finance Assistant

    2 days ago


    Sutton Coldfield, United Kingdom Bennett & Game Recruitment Full time

    A Finance Assistant is required to join a Structural Engineering firm based in Sutton Coldfield. The Finance Assistant will be reporting to and assisting the Head of Finance with invoicing clients, collating time sheets and raising orders. The Finance Assistantwill also help with the day to day running of the office. **Finance AssistantPosition Overview** -...

  • Store Assistant

    3 weeks ago


    Sutton Coldfield, Birmingham, United Kingdom Funky Pigeon Full time

    We're on the hunt for a Store Assistant with a passion for delivering exceptional customer experiences! As a key member of our store team, you'll play a vital role in ensuring our customers leave the store feeling satisfied and supported.You'll have excellent communication skills, a strong work ethic, and a natural ability to connect with people from all...

  • Customer Assistant

    6 months ago


    Sutton Coldfield, United Kingdom M&S Full time

    **Summary** Customer Assistant Sunday 9am-5pm Friday 10am-6pm Saturday 10am-6pm **All the details** Customer Assistant Sunday 9am-5pm Friday 10am-6pm Saturday 10am-6pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    7 months ago


    Sutton Coldfield, United Kingdom M&S Full time

    **All the details** Work Pattern: Sunday 0800-1200 Monday 0500-0900 Friday 0500-0900 Saturday 0500-000 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business,...

  • Customer Assistant

    1 week ago


    Sutton Coldfield, United Kingdom Marks & Spencer Full time

    Hours Monday 0430 - 0830 Tuesday 1730 - 2130 Wednesday 1730 - 2130 Saturday 0430 - 0830 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    1 week ago


    Sutton Coldfield, United Kingdom Marks & Spencer Full time

    Hours: Monday 1730 - 2130 Wednesday 0430 - 0830 Thursday 1730 - 2130 Saturday 1730 - 2130 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    1 week ago


    Sutton Coldfield, United Kingdom Marks & Spencer Full time

    Hours wednesday - 0430 - 0830 Thursday 1730 - 2130 Friday 1200 - 1600 Saturday - 1730 - 2130 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...


  • Sutton Coldfield, Birmingham, United Kingdom Cherish Home Care Ltd Full time

    Job Summary: Cherish Home Care Ltd is seeking a Business Administration and Customer Service Assistant to join our team. The successful candidate will be responsible for providing administrative support, managing customer interactions, and maintaining accurate records. You will also assist with hospitality, scanning, filing, and archiving paperwork, as well...