Concierge

HEAD OFFICE

Concierge

**Concierge**

Epsom - This is an office-based role

Facilities | Permanent | Part Time role available

Competitive salary, depending on experience

20 hours 3pm to 7pm

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

You will be welcoming face of Nuffield Health to all Nuffield Health visitors and guests. You’ll help to provide a safe and secure environment and ensure the smooth running of our support office.

**As a member of our Concierge at Epsom, you will**:

- Use your empathy and customer service skills to build positive relationships.
- Put people at ease when they visit the office.
- Answer inbound phone calls.
- Welcome visitors and visiting staff members to the office, ensuring that they sign in and are given the appropriate access passes.
- Oversee the safe keeping of the buildings keys to allow access for maintenance and repairs when necessary.
- Be the first point of contact for any breakdowns, reporting onto our CAFM system and following through until resolution.
- Be responsible for booking in any contractors and completing site inductions for any new starters and for contractors onsite, ensuring all is documented.
- Assist the Facilities Manager and the Commercial Property Contracts Manager in managing the Health & Safety of site.
- Carry out regular audits, including those of leavers to ensure they are processed.
- Manage site security.
- Act as a first point of contact for queries and complaints.
- Deal with lost property.
- Oversee our booking system for desks, meeting rooms and car parking spaces.
- Liaising with the clean team to ensure that safety and cleanliness standards are maintained.
- Maintain inventory of supplies and order new stock when needed.
- Oversee inbound and outbound deliveries and packages when required.

**To succeed as our Concierge, you will**:

- Have great communication skills, whether face-to-face or on the phone. You will have the confidence and empathy to provide excellent support to all sorts of people.
- Possess excellent organisational skills and can prioritise with the changing needs of those around you.
- Feel confident in dealing with people at all levels, managing expectations of those in positions of authority, challenging and escalating where necessary.
- Have the ability to explain sensitive or complicated information in a clear, sympathetic and easily understood way.
- Diffuse difficult situations.
- Be self-motivated, with plenty of initiative.
- Be highly reliable, proactive, energetic and passionate about your job, willing to go the extra mile and maintain a calm, professional and friendly manner.
- Develop positive and professional relationships with regular office visits so they feel it is a safe and welcoming environment.
- Become a Nuffield Health Fire Marshall soon after joining and be encouraged to become a First Aider.
- Read and understand all relevant parts of the Company Health and Safety policy manuals.
- Ensure policies and processes are fit for purpose and able to identify where policies need to be developed.
- Monitor all policy violations and manage them within policy.
- Be able to juggle the delicate balancing act of process versus the exception to these.
- Think a little outside the box and always look for ways to improve the service we provide.
- Be proficient in using Microsoft Office.
- Strive for continuous improvement.

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationEpsom - Surrey
- Contract typePermanent
- ReferenceJR0071470

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultation