Shared Services Administrator
3 weeks ago
Job Introduction
We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and goods to where they need to be. To find out more watch our video.
**About Shared Services**
Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.
**What will you be doing?**
You will demonstrate the ability to continuously improve by building knowledge and understanding of the operation you work within, document processes and drive standardisation whilst upskilling team members to follow and continually consider improvements to processes.
Main Responsibilities
What skills & experience will you’ll need to succeed?
- **Great attention to detail and accuracy **- delivering quality administrative outputs to prevent rework and compliance to the administration of internal processes.
- **Excellent Excel skills**:
- proficiency with data manipulation, filters, pivot tables, V-lookups and the ability to reference data from one workbook to another. You will also use excel to analyse complex data sets and produce reports.
- **Confident communicator** - you’ll be dealing with queries from external stakeholders and will monitor a shared inbox. You’ll need good written and verbal skills: concise, clear and articulate.
- **Organisation and prioritisation** - you will have to complete tasks within specified timeframes and be used to KPI’s and SLA’s.
- Exceptional customer focus/engagement
- Proven administrative / analytical skills
- Experience of delivering continuous improvement
- Excellent communication skills
- Credit Control experience
**What could help set you apart?**
- Demonstrable experience of processing high volume activity
- Experience of delivering continuous improvement programmes
- Knowledge of Oracle eBusiness Suite experience
- Previous experience in Debt Collection
- Ability to resolve complex reconciliation queries
About The Company
**We’re an organisation where people matter. We matter to millions.**
Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.
We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds, and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information
Package Description
**Role Title**: Shared Services Administrator [Collections]
**Contract Type**:Permanent
**Salary range**:Band 6
**Location**: Square One | 4 Travis Street | Manchester M1 2NY
At Network rail we believe in development and training for our employees. We offer excellent benefits, including:
- Flexible and agile working patterns (e.g. hybrid working and compressed hours)
- A range of pension schemes
- Rail and underground season ticket subsidies up to 75%
- 28 days annual leave, plus bank holidays and volunteering days (5 days)
- 2 weeks paid reserve leave for our Armed Forces community
- Cycle to Work Scheme
- GymPass - Access to gyms across the UK
- Discounts on shopping, food, technology, and experience days
In 2023, we achieved Stonewall Top 100 Employer status.
- We are currently taking a hybrid approach, so you would be expected to work from the office at least 2 days per week.
**Closing date: 26/05/2023
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