Bicycle Service Centre Mechanic

5 months ago

Nottingham, United Kingdom Raleigh UK Limited Full time

Accell Group is a leading multi-brand bicycle company based in Heerenveen, Netherlands, with more than 3000 employees worldwide. Accell Group designs and produces bicycles and bicycle products. We get people and goods moving.

Every day we see bicycles making a difference. They give people a better life, making them physically and mentally healthier. They help create thriving cities with less congestion, less noise and cleaner air. All together this brings us a step closer to a liveable planet.

We believe that cycling moves the world forward and our mission is to become market leader in the mid and higher segment of the bicycle markets in every country in which we operate.

Raleigh/Accell UKIE serve over 600 trade customers in the UK through our network of partner stores alongside direct to consumer sales. The much-loved Raleigh brand is an integral part of the UK company identity with over 135 years of history and unparalleled brand recognition, strengthening our position as a market leader in electric bicycles alongside Haibike, Lapierre, and Babboe.

Raleigh and Accell Group are strongly positioned for the future in the green mobility sector and to benefit from supportive secular trends driving demand for bicycles.

**Purpose of the Role**

Reporting to the Warehouse Manager, you will be responsible for the final assembly and set-up of electric and non-electric bikes, alongside the triage and inspection of returned bikes. You will be part of the logistics team but work closely with the Customer Service and, warranty & technical departments.

Role & Responsibilities
- Perform final assembly and set-up of consumer bike orders and internal build requests.
- Use of manufacturer’s software and portals to perform e-bike diagnostic checks and set-up inc. fault finding and testing of batteries and systems components.
- Receipt, assessment, and repair of bikes returned from consumers and dealers, identifying faults and using the company’s systems to order and consume parts.
- Escalate quality issues to the quality team and help provide solutions for 8D reporting.
- Use of company systems for stock recording and returned product processing.
- Support central business teams via regular updates on returned bike repairs.
- Perform unpacking, pre-assembly and repackaging of product as required.
- Ensure safe operation of equipment, manual handling and follow general Health and safety guidelines.
- Contribute to a professional work environment, ensuring that the workshop is tidy and organised.
- Develop and maintain product knowledge to a high standard.
- Refer to the company Knowledgebase and Intranet to keep up date with product updates and other news.
- Responsible for personal health and safety and that of other work colleagues and to comply with company’s health and safety policy.
- Any other reasonable duties within the scope of the role.
- Follow all processes and input data into WMS and ERP systems.

**KPIs**
- Consumer satisfaction
- Bike build quality
- Time to warranty / supplier claim resolution
- 5S audits in service centre / returns area

**Skills and Experience**
- Passionate about bicycles and the bicycle industry.
- Expert technical bicycle knowledge and ideally a detailed understanding of the Raleigh UK Bicycle range.
- Good knowledge of ebike systems, components and diagnostic software
- Cytec qualification or similar qualifications / experience.
- Have a passion for providing quality in your own and the team’s work.
- Strong organisation and time management skills.
- Self-motivated, positive problem solver who sees jobs through to conclusion
- A team player who will contribute to the continuous improvement goals of the department as well as the company.
- Customer orientated with a passion for providing the very best service to dealers and consumer customers.

This role will initially be based in Eastwood but in a period of around 6 months will relocate and be based in Lichfield.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Licence/Certification:

- City & Guilds Automotive (preferred)
- Driving Licence (preferred)

Ability to Commute:

- Nottingham (required)

Ability to Relocate:

- Nottingham: Relocate before starting work (required)

Work Location: In person

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