Client Services Coordinator

1 month ago


Truro, United Kingdom Hive Business Full time

**ABOUT THE ROLE**

The Client Services Coordinator will have a unique role working with everyone in the business to help them succeed. We provide professional services to Dental businesses in the UK. We have a team of accountants, consultants and marketers that you will be working with.

There will be administration to complete, ad hoc tasks from the team and marketing activities to implement. Whatever it is, we want our Client Services Coordinator to have excellent organisational skills, communication skills, attention to detail and the ability to switch tasks easily.

To fulfil this role you must have a natural ability to be efficient, accurate and be at your best multitasking for different departments in the business.

**RESPONSIBILITIES**

This varied role will see no two days the same each week. You will be responsible for our New Client Onboarding and will collaborate with the team, on a weekly basis, on the progress of the boarding clients to ensure weekly targets are being met. This element of the role is both reactive and proactive. You will need to problem solve and also follow a process to get clients on board smoothly.

You will also be the go-to person in the office for administrative tasks, for example calling HMRC, returning clients paper records or filing a tax return - you would be more than happy to help. Ultimately, you enable everyone else to deliver the best possible service to our clients and the team will be very grateful for your efficiency and ability to tick off those tasks.

You will also be required to implement some marketing activities. Full training can be provided and it is already systemised to ensure you can pick it up and get started with ease.

Some examples of the tasks you will be asked to oversee, complete or monitor:

- Updating our databases/ tracking systems to ensure they are correct at all times.
- Be the first point of contact for clients coming into the office or on the phone.
- Filing accounts and tax returns and monitoring deadlines.

**ESSENTIAL SKILLS AND EXPERIENCE**
- Previous sales and/or administration experience is preferred but relevant qualifications will be considered.
- Friendly and always willing to help, going over and above to assist those around you.
- Competent IT skills with a good working knowledge of Microsoft Excel and Word, and an openness and ability to learn bespoke software with ease.
- Attention to detail as well as strong written and verbal communications skills.
- Able to view things from a customer’s perspective.
- A clear understanding of why administration and client services are an integral part of any business.
- Self-driven but equally enjoys a team environment. The satisfaction of helping others.

**SALARY**

From £22,500 - £24,000 (depending on experience)

This role will give you an insight into a friendly, entrepreneurial team who are eager to progress and encourage everyone to develop their roles. We want people to enjoy where they work and have pride in their job. Discover more about

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Truro, TR1 3FF

Application deadline: 25/03/2024


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