Property Administrator

For the Facilities Helpdesk Coordinator we are looking for someone who is proficient with MS Office tool including Excel, someone with excellent customer service experience, strong administration skills and helpdesk and/ or experience within a Facilities environment is desirable.

This is a full Time role working 37.5 hours per week, Monday to Friday 8.30pm till 5.00pm

In return you will receive a Competitive Salary, 25 days holiday plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto enrolment pension scheme and Lifestyle benefits - discounted high street stores

Responsibilities include:

- Small works requests, processing and transfer to line manager
- Capital works requests, processing and transfer line manager
- Updating the system records with all requests
- Assist the coordination of planned preventative maintenance (PPM) activity
- Provide clear communication to all sites when and where required ahead of any sub-contractor visits
- Expedite documentation, job sheet paperwork and any related certification in relation to works completed on sites
- Updating the system records with all relevant documentation
- Supporting audits of the system for compliance records and identifying gaps if and where they exist
- Supporting the Property and FM team in producing monthly Key Performance Indicator (KPI) reports
- Providing general administration assistance and other duties as required
- Minimum GCSE (C or above in Maths and English)
- Proficient in the use of MS Office tool including Excel at intermediate level
- Helpdesk experience desirable, but not essential
- Web-based system tools experience desirable, but not essential
- Good organisation and administration skills with a meticulous eye for detail
- Proactive customer service and communication skills, both written and verbal with an excellent phone manner
- Minimum 2 years’ service helpdesk operator / helpdesk advisor / administration experience, ideally within Facilities

In return you will receive:

- Competitive Salary
- 25 days holiday plus bank holidays
- Westfield Health Cash Plan
- Life Assurance
- Auto enrolment pension scheme
- Lifestyle benefits - discounts on selected high street stores

Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs.

Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence.

We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme.