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Operations Coordinator
3 months ago
Age UK North, South & West Dorset is an independent local charity that exists to support older people to have better lives. We are proud of how we treat our team members and the public we support. We believe that our team’s expectations of feeling valued, supported, informed, respected and being part of a team are fundamental to being a great organisation.
**About The Role**
The Operations Coordinator plays a vital role in supporting the Chief Operating Officer (COO) in the day-to-day operations of Age UK North, South & West Dorset. This position is instrumental in ensuring the efficient delivery of our services and supporting the growth of our organisation. The role has no line management responsibility.
**Key Responsibilities**
- Act as the primary point of contact for staff, volunteers, and stakeholders, fostering a supportive team environment and promoting open communication channels.
- Support the Chief Operating Officer (COO) in managing day-to-day operations, coordinating activities across departments, and ensuring alignment with organisational goals and priorities.
- Collaborate closely with service line managers to ensure the effective delivery of programmes and services, providing operational support and facilitating communication and coordination among teams.
- Contribute to the development and implementation of organisational policies, procedures, and operational protocols, ensuring compliance and promoting best practices.
- Monitor performance indicators, trends, and operational metrics to inform decision-making and strategic planning processes, proactively identifying opportunities for optimisation and improvement.
- Ensure timely and accurate submission of operational reports and documentation, meeting established deadlines and quality standards.
- Provide comprehensive project support and coordination, including scheduling meetings, tracking action items, managing project documentation, and facilitating communication among team members.
- Adapt to evolving organisational needs and priorities, undertaking any other duties as required to ensure Age UK North, South & West Dorset continues to be a highly valued charity.
This list is not exhaustive, you will be expected to carry out all reasonable duties requested by your line manager.
- Previous experience in a similar administrative or operational role is preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong organisational skills and the ability to prioritise tasks to meet deadlines.
- Demonstrated commitment to the mission and values of Age UK North, South & West Dorset.
- Sensitivity, empathy, and respect for confidentiality in dealing with stakeholders.
- Willingness to learn and adapt to new challenges in a dynamic work environment.
**Job Type**: Part-time
**Salary**: £13.00 per hour
Expected hours: No more than 30 per week
**Benefits**:
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- Day shift
Ability to commute/relocate:
- Dorchester: reliably commute or plan to relocate before starting work (required)
**Language**:
- English (required)
Work Location: In person
Application deadline: 18/03/2024
