Customer Service Host

6 months ago

Blackpool, United Kingdom Grosvenor Casino Full time

Company Description
**Grosvenor Casino Blackpool**

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

**Job Description**:
**WHATS IN IT FOR ME?**
- A chance to be part of a team striving towards providing the best service
- Hourly pay and tips with OTE £24,500
- Flexible contracts Part time and Full time - to suit your life balance.
- 50% of all Dining to your friends and family - to treat the loved ones.
- Regular Tips in every pay
- Team awards nights and staff outings - we work hard and play harder.
- Paid breaks / Holidays / Pension / Overtime
- Discounts on high street brands
- Stable rotas 3 weeks in advance
- An exciting work environment never with a dull moment
- Internal training and development programs which allows for an opportunity to progress within the company. Being the largest casino operator in the country there is always plenty of opportunities for career development
- Mental Health and welfare support through AXA
- Mental Health First Aiders in every site
- Annual Team STARS Awards event

**WHAT DO I NEED?**
- Have a passion for providing an amazing customer service and experience
- Have a great eye for detail - (it really matters)
- Be a fun-loving, social, team player (it’s you that makes the difference)
- Previous Casino experience preferred but not essential

**WHAT WILL I BE DOING?**

As a Customer Service Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guest's expectations.
- Welcome new and regular customers warmly in to the business
- Work with our team to create a friendly atmosphere our guests will love
- Deliver an exceptional quality experience across Reception, Electronic Gaming and Food & Beverage
- Promote and be an active part of all promotions across the Casino
- Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, safer gambling, anti-money laundering and the Gambling Act 2005
- Maintain the highest standards of cleanliness and safety

**Due to the nature of the business all applicants must be 18+**

**Qualifications**:

- A Positive attitude and mind-set
- Previous experience preferred working in a multifaceted role
- Fanatical about delivering an unrivalled customer experience
- Ability to collaborate within the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
- Personal Functional licence required. Paid for by the company.

Additional Information

**Benefits**:

- Higher Premium Pay Rate (Midnight-8AM)
- Tips - Paid each pay day.
- Paid Breaks
- 28 days paid holiday (Pro Rota)
- Company pension
- 50% off food on shift
- 50% off food Friends and Family discount
- Free on-site parking
- Life insurance
- Employee Assistance program
- Sick pay
- Monthly Rewards
- Annual STARS Awards celebration
- Staff Social Fund / Events

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