Housing Advisor

3 weeks ago

Leeds, United Kingdom Leeds City Council Full time

**Internal vacancy. Applications will only be considered from existing Leeds City Council employees.**

An exciting opportunity has come up on the Temporary Accommodation Team at Leeds housing Options Housing Officer (Support).

The post is a temp position for 3 years.

The successful applicant will be a vital member of the Temporary Accommodation Team and be involved in assisting with move-on from temporary accommodation, supporting clients to sign-up for move-on accommodation and arranging and making furniture deliveries where required. You will also be required to liaise with commissioned and non-commissioned partners on a daily basis. It is desirable, but not essential, that applicants have a valid UK driving licence and would be willing to obtain an LCC ‘passport to drive’.

If you would like to chat outside of a group setting, please contact** Andy Walker or Claire Newton.**

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.**

**Job Purpose**
- To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed.
- Customer focused and motivated to give the best possible service in the communities we serve.
- To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services.

**Principal Responsibilities**
- To take ownership and responsibility for the social and physical environment of a defined geographical service area.
- To ensure that the estate environment is maintained to a high standard.
- To be responsible for the achievement of performance targets within a defined geographical area.
- To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits.
- To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.
- To enforce tenancy conditions where appropriate.
- Supervise and manage staff as required
- Provide appropriate advice and support to customers.
- To ensure the Councils safeguarding procedures are followed where appropriate.
- To actively develop and promote tenant engagement and involvement through a variety of different approaches.
- To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area.
- To work within Council policies and procedures including data protection and financial regulations.
- To ensure the Council’s health and safety policies and legal requirements are adhered to.
- To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice.
- To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity
- Promote and deliver the priorities, values and objectives of Leeds City Council at all times

**Essential Requirements**

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

**Qualifications and Knowledge**
- Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities.
- Knowledge of current housing issues, legislation, policies and local strategies and initiatives.
- Awareness of customer engagement opportunities, enabling customers to help design and evaluate services.
- A good understanding of equality issues in the day to day delivery of services.
- Knowledge of the Council’s Allocations and Lettings procedures.
- Knowledge of effective income management practices.
- Knowledge of effective anti-social behaviour remedies and best practice.
- Awareness of how social and environmental conditions affect quality of life.

**Specific Skills and Competencies**
- To be able to communicate effectively with customers, colleagues, elected members and all other partners
- Able to supervise and manage colleagues Able to use a wide range of communication tools appropriate to the customers preferred method.
- Able to show empathy, act tactfully and sympathetically with customers over a range of issues
- Able to manage competing demands and priorities to meet deadlines.
- Able

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