Business Support Officer
6 months ago
At MPFT we pride ourselves on staff wellbeing and development and can we offer you:
- Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
- Counselling support and lifestyle information with advice on a variety of personal matters
- “In our Gift” providing a platform for your voice to be heard to inform change
- The opportunity to purchase additional annual leave
- Opportunities for flexible working (depending on the role)
- Career development opportunities and coaching plus access to in house training programs
- Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
- Child Care Vouchers Scheme
- Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
- NHS discounts available via the Blue Card and Red Guava schemes
- The post holder will establish and maintain a business support infrastructure necessary to assist the Service Manager and Clinical Leads in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust’s Key Performance Indicators
- To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Service Manager and Clinical Leads in a format that can be used within Services/Teams for planning and supervision purposes.
- Required to have the authority/ability to approach individual clinicians and highlight performance issues and request action. To escalate poor performance/compliance as necessary via the Service Manager and Clinical Leads with a requirement to further escalate if deemed necessary via Management Structure
- To work with Corporate Services to identify areas of under-recording of clinical activity and work within the Services/Teams to improve recording and data quality
Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.
- Request information / activity reports that are required on behalf of the Management Structure, Service Manager and Clinical Leads including care co-ordination, care cluster, data timeliness, contract monitoring reports, waiting times, cancelled clinics etc
- Provide a central point of contact to respond to/resolve any queries on behalf of Management Structure, where appropriate in relation to all Key Performance Indicators
- Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required
- Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g. activity reports, workforce and training data, financial information
- Provide regular monthly Service/Team updates as required
- To be undertake 1:1 supervision for identified staff
- To provide administrative duties in support of the BSO role only
- Attend and participate in team meetings
- Responsible for updating and populating service scorecard/dashboard
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