Customer Services and Sales Assistant

2 weeks ago

Radstock, United Kingdom Chronologic Ltd Full time

Customer Services and Sales Assistant

Reporting to: Customer Services Team Leader

Location: Westfield Office, BA3

Hours: Mon - Fri, 8:30AM - 5PM

**Responsible for**:
Revenue generation by:
Responding to and following up sales enquiries, triaging / qualifying prospects to determine their requirements, demonstrating systems, quoting and closing orders.

Establishing initial contact with specifically-targeted prospective customers.

Ongoing customer contact to ensure good relationships (account management) and to protect against customer lose. Follow up calls to promote system use and to increase the value of the customer.

**Background**

Chronologic is a B2B supplier of time and attendance, and workforce management systems. It supplies a range of systems and products to techie and non-techie people in a wide range of businesses and market sectors.

Chronologic has a strong culture of honesty and respects and has grown by recruiting and developing high quality staff, providing good quality products and a high level of customer service. The implications of this are that everyone working in the Customer Services team will, in general:
(a) develop an understanding of a wide range of activities;
(b) need to develop a broad and deep range of product knowledge and IT skillsets; and

(c) often work together with other team members on certain activities.

This is a new fulltime role joining an existing, busy customer services team. The job involves working from the operations base in Midsomer Norton; there may be the occasional need to visit customer sites from time to time.

**Key working relationships**

1 Customer Services management

2 The Customer Services team

3 Customer Support team

4 Marketing team

5 The Operations Director

**Key Responsibilities**

The main part of the job is taking sales enquires through the complete sales cycle to opportunity closure. There may be some outbound calling / prospecting. Identifying suitable organisations and relevant managers to target for marketing purposes is crucial and requires intelligence and persistence.

This is a customer or prospect contact role where the objective is to establish contact, gather intelligence and get a ‘foot in the door’. The intention is to clarify potential customer needs and, where appropriate, to arrange a more-detailed sales call, meeting, or a demonstration to ensure the system offered satisfies the requirements then secure the sale.

1 Triaging / qualifying new inbound enquiries to ascertain an initial set of requirements.

2 Understanding and assessing customer needs / pain points and identifying the appropriate solution to satisfy those needs.

3 Giving online system demonstrations to prospects and evaluating reactions.

4 Preparing quotations for systems or quoting prices for products using standard sales procedures and tools.

5 Following up on previous contacts with customers, prospects with outstanding opportunities or quotes that may have been quoted by others, to progress the opportunity through the sales cycle.

6 Closing opportunities and obtaining orders.

7 Reporting and completing system records for sales opportunities in terms of quantity, wins and losses in-line with standard processes and tools.

8 Developing and maintaining relationships within key accounts to protect against customer attrition and to increase the customer revenue. This includes making onboarding calls and arranging system training for all new customers.

9 Onboarding all new customers and calling to arranging system training.

10 Updating the CRM (Customer Relationship Management) system with information from customer contacts.

11 Actively participating in weekly sales meetings providing forecasting targets and marketing feedback

12 Making outbound calls to existing customers to cleanse and compile data for marketing and general contact purposes as well as to ensure that we maintain contact with our customers when nominated contacts leave.

13 Outbound calling to organisations and contacts to establish potential requirements and interest in the products and solutions supplied by Chronologic.

The purpose is to:
feedback marketing intelligence gained during customer / prospect interactions

gather intelligence as to whether an organisation is a suitable target for marketing communications

to identify potential contacts within an organisation; and

to secure contact details for the influencers and decision-makers.

14 Anything as required by the business

**Progression and Development**

Chronologic encourages and supports staff progression and development. This role has several areas of progression including senior sales or product specialist.

Chronologic provides learning opportunity for all its staff by providing access and time to complete online training courses that benefit both individual and the business.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
-

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