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Client Services Account Handler

4 months ago

Bristol, United Kingdom eXPD8 Full time

Are you an experienced Client Account Handler, with a passion for retail? We are looking for someone with the right attitude and an eye for detail to join our Client Services family in Bristol 2 days a week, with home-based flexibility the remaining days.

**What's the role purpose?**

As a Client Services Account Handler, you are the guardian of the account, driving the most effective methods of delivering the client requirements. You will be instructing our merchandisers on what and how they need to deliver the clients aspirations to bring their activities and campaigns to life in store - You'll be process driven, proficient with Excel and PowerPoint, and a can-do attitude. You'll be the driver of your accounts, harnessing a strong relationship with the client, using data and operational knowledge, and creating project plans that will ensure sure we manage delivery expectations of our clients, and field personnel.

**What we'll give you**
- Salary up to £27,000 (dependant on experience)
- Health Cash plan (dental, eye test, physio, 24 hour phone GP, counselling etc)
- Welfare support (Free confidential advice and support from specialist organisations)
- Never work on your eXPD8 birthday
- Buy and sell holiday
- Life Insurance

**What we're looking for? You will be**:
Well organised and able to work under pressure, managing multiple tasks and deadlines

Great communicator with excellent written and verbal communication skills

Strong inquisitive brain, using data to tell the story

A natural finisher who doesn't leave things to the last minute

Interest in retail and the inner workings of how best to get instore displays looking great

Confident in picking up the phone and talking to clients to really uncover what they need

We'd love you to have MS Excel Skills like PivotTables, VLOOKUP or Index/Match but if you don't, that's OK, because we are going to teach you

Previous work experience with UK clients

Able to commute to Bristol as required

**What will you do?**
- Write detailed instructions for the field team of how you want them to deliver your project
- Actively review client data, take the data and present it back to tell the story and focus on improvement opportunities
- Pull data into bespoke client reports ensuring data accuracy and the best result we can achieve
- Be a problem solver, spot the issues and drive solutions
- Design the Project Plan for each activity to deliver success
- Engage and drive rapport with your client and manage their requests proactively
- Attend, support and input to regular client review meetings

**Who are we?**

We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. We have a great reputation of delivering exceptional service to ensure our customers succeed in retail. People are our business so we work hard to ensure they are supported, rewarded and valued.

INDDF