Service Desk Administrator

4 weeks ago

Bristol, United Kingdom Leidos Full time

**Description**

**Service Desk Administrator**:
**Programme Name**: LCST

**Location**:Bristol, UK

**We’re ready for you to unleash your potential**

**Role Overview**:
We are in search of a **Service Desk Administrator **to join the team** in Bristol.**

IT departments face a number of problems each day. As a result, management must prioritise issues that present the greatest threat to the organisation's ability to conduct its business and serve customers.

Establishing levels of severity in relation to the overall business and identifying the severity level of each item early in the process ensure the most important problems are solved first. Linking the triage process to the employees who have the requisite skills to address specific issues also moves the process along.

**Main Duties and Responsibilities**:

- Receive and handles requests for service, following agreed procedures
- Promptly allocate calls as appropriate
- Log incidents and service requests and maintains relevant records
- Identify and classify incident types and service interruptions
- Record incidents cataloguing them by symptom and resolution
- Act under guidance to record and track reliability data for your services
- Assist in Problem solving tickets
- Maintain and assist current Change process and requests

This is a fantastic opportunity for an individual to expand their customer service skills and IT skills, as well as gaining exposure to an IT Service Desk type environment.

**What does Leidos need from me**:

- Strong customer service skills
- Excellent communication skills
- Strong interpersonal skills
- The ability to multitask and work in a timely manner
- Good understanding of IT (training will be provided)

**Clearance Requirements**:

- Clearance to Start BPSS
Clearance for Role SC

**Leidos UK Join our team and discover a culture of collaboration, innovation, diversity, trust, caring management, communication transparency, work-life balance, and overall job satisfaction...**

**What we do for you**:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working

**Commitment to Diversity**:
**Who We Are**:
The **Logistics Commodities & Services Transformation (LCST) Programme** for the UK Ministry of Defence is a critical effort to enhance and improve the UK’s defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs).

Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening.

**What Makes Us Different**:
**Purpose**:you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can **_inspire_** change.

**Collaboration**: having **_flexibility_** to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

**People**: Leidos **_empowers_** people from every background to be themselves and gives you the tools to learn new skills by **_enabling growth_** **_whilst developing_**. We believe that extraordinary people need opportunities to grow, to **_be inspired_** and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

**Pay Range**:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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