Corporate Receptionist

5 months ago

Salford, United Kingdom Mitie Full time

**Job Overview**

As a Corporate Receptionist you will be the first person a visitor meets or speaks to as they enter the **BBC** Buildings, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer **care**, professionalism and engagement. You will be responsible for creating a positive experience for each visitor and guest as well as assisting **with** queries from **BBC** Staff.

**Main Duties**
- Meet and greet all visitors in line **with** **BBC** standards.
- Signing in visitors **with** according to standard procedures using the Condeco Visitor management system.
- Assist guests and **BBC** Staff **with** queries in a knowledgeable and professional **manner**.
- Proactively offer additional assistance as and when required.
- Liaise **with** building cleaners, security, engineers and facilities when required.
- Deal **with** telephone calls in line **with** **BBC** standards in a **warm**, friendly, **confident** **manner**. Answer, screen and forward calls accordingly.
- Create Visitor passes as required.
- Carry out administrative tasks and duties as and when required
- Adhere to the site's safety and security procedures and regulations as set out by management.
- Manage the access **control** system and authorise temporary passes
- Represent the business **with** a positive attitude and professional appearance
- Report any maintenance issues in the reception Facilities Helpdesk and follow up accordingly
- Deal **with** any questions or queries and escalate where appropriate to the Front of House **Lead**

**What we are looking for**
- Excellent communication skills, both verbal and written, and a telephone etiquette.
- Professional and **enthusiastic** **manner**.
- To take ownership and pride in your Reception area.
- To work in a flexible **manner** toward and changes/needs of the business.
- Ability to multitask and deal **with** your clients and visitors in a professional **manner** at all times.
- Able to adjust quickly to new procedures and situations.
- Excellent customer service skills.
- Ability to communicate at all levels.
- Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
- Previous Experience of Customer service

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