Contact Centre Agent
3 weeks ago
**Contact Centre Agent**
**We have an excellent opportunity for** a Contact Centre Agent to join **our growing Commercial team. You will be responsible for **making outbound calls to **market **Support Revolution’s leading **Oracle and SAP **third-party support **and maintenance solutions.**
**About the role**:
Reporting to the Contact Centre Manager, you will work towards set meeting targets and KPIs, making a high volume of outbound calls to prospects to ultimately book qualified appointments with Oracle and SAP install based customers interested in third-party support, and hand these over to our Enterprise Sales team to close opportunities.
This role is based in our Berkshire head office - a two-minute walk from Thatcham train station with free onsite parking and easy access to many nearby towns and cities.
**What you’ll be doing**:
No day is the same at Support Revolution, but you will find yourself getting involved in:
- Making a high volume of outbound calls to prospects
- Booking appointments with prospects for our Enterprise Sales team
- Working towards, and exceeding, set KPIs, appointment targets, and following action plans surrounding these
- Presenting the required level of industry, software, and solution knowledge to prospects over the phone
- Regular training to improve your skills and end results
- Continuously updating and maintaining the company CRM (Salesforce)
- Building your network with engagement of LinkedIn
**What we’re looking for**:
To be successful in this position, experience working within a contact centre, telemarketing, or telesales environment is essential. You will also have experience working to KPIs and targets and enjoy communicating with a variety of individuals at C-Level. We are also looking for the following skills/experience:
- Excellent verbal and written communication skills, with the ability to speak to individuals at senior levels of an organisation in a B2B environment
- Great listening skills, with the ability to understand customer requirement
- Demonstrable experience of working towards KPIs and achieving targets on a regular basis
- Problem solving and decision-making abilities
- Proficiency in using a CRM and the Microsoft Office suite
On top of the above, we have some core values that underpin our culture and performance:
- ** Ownership** - respect, recognition, and empowerment of others; taking the initiative to bring about positive results
- ** Curiosity - **visionary and entrepreneurial thinking to develop and drive forward new ideas. An agile, flexible approach. Seeking new opportunities and driving change within both Support Revolution and our customers’ needs
- ** Bias for action **- knowing what needs to be done and not being afraid to do it. We are motivated by strategic thinking and quick action
- ** Fairness **- we are proud to act ethically and with integrity to all of our internal and external customers, to maintain people’s trust in our business. We believe in giving customers fair value for money, and we provide a working environment where employees have equal opportunities to excellent benefits and working conditions. Our ethical standards and code of conduct are to be upheld by all employees
- ** Customer commitment **- we are passionate about meeting our customers’ needs, and we relentlessly pursue new ways to provide them with the best support available. We are committed to being the very best that we can be
- ** Positivity** - creating a positive work culture that is supportive of others
**Benefits and perks**:
- 25 days holiday (rising to 30 days with length of service), plus bank holidays, plus your birthday off on us
- An additional annual leave purchase scheme
- Perkbox membership which includes access to discounts and cashback with hundreds of retailers
- Company contributed pension, a competitive sick pay scheme, and a free Employee Assistance Programme
- Incredible length of service rewards including bonuses and paid sabbaticals
- Competitive company incentive programmes, including referral schemes
- Free eye test and flu vouchers
- Regular reviews, training, and career progression to ensure that you have an exciting journey within our company This includes access to our personalised online training portal
- Flexible working arrangements
- Company beer fridge (yes, free beer)
- A great company culture with regular social events including our 4 pm club, quarterly team-building days and summer and Christmas events. We also have a dedicated social committee who organise fun office events throughout the year
- Free onsite parking, and an office located next to the train station with easy access to local bus routes and amenities
**About Support Revolution**:
Support Revolution believes that organisations are being held hostage by Oracle and SAP; paying too much for software support and maintenance and being forced into unwanted upgrades.
Our mission is to cut our customers’ Oracle and SAP maintenance costs
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