Compliance and Complaints Executive

3 weeks ago

Reading, United Kingdom Select Car Leasing Full time

**Job Type**: Full-time, Permanent, Hybrid

**Reporting to**:Complaints Manager

**Salary**:Competitive

**What are you looking for?**

Are you looking for a fantastic opportunity with an industry-leading brand? Are you looking for a company that treats you with respect, listens to your opinion and champions your career development? Look no further

**Who are we after?**

You will be passionate about ensuring that the business and our employees are operating compliantly with a sharp focus on complaint and review management, and internal audits.

**Responsibilities**

**Complaints**
- Customer Interaction - Engaging with customers to understand the nature of their complaints and gathering relevant information to conduct an investigation.
- Resolution and Solutions - Collaborating with relevant departments to develop and implement effective solutions to address customer complaints.
- Communication - Providing clear and concise communication to customers regarding the resolution of their complaints and managing expectations regarding timelines.
- Compliance - Ensuring that the resolution of complaints aligns with regulatory requirements and organisational policies.

**Call Audits**
- Listen to calls for various departments within the company, ensuring our representatives cover the relevant topics and information for compliance purposes.
- Regularly listening to recorded customer interactions to assess the quality of communication, based on the compliance requirements to ensure that representatives comply with company policies, industry regulations, and quality standards.
- Maintaining accurate records, to assist with the monthly Call Compliance report.

**Compliance**
- Conduct internal audits to ensure that processes and practices align with compliance policies.
- Completing and issuing Subject Access requests.
- Assist with quarterly Appointed representative reviews and compliance actions.
- Investigate any fraud cases if flagged and vulnerable customer concerns.
- Log and review any data breaches.

**Trust Pilot**
- Review and respond to incoming Trust Pilot and Google reviews.
- Work with the team in managing our profile on Trustpilot, ensuring that it accurately represents the brand and provides relevant information.
- Responding to Reviews, creating timely and appropriate responses to customer reviews, addressing concerns, and demonstrating a commitment to customer satisfaction.
- Collaboration with the Sales and Customer Service Team to address specific customer concerns mentioned in reviews and assist with improvements to a customer’s experience.

**Achieving Targets**
- Ensure that call Audits are completed by the set timeframe, in order for us to reflect results in line with company targets.
- Ensure that responses within the complaint process are issued to a customer in the required timeframe, as per FCA guidelines.

**Risk Management**
- Identify and escalate potential business risks and be proactive in seeking a resolution.

**Experience**
- Previous customer service or compliance experience is desirable.
- Experience in managing and documenting customer complaints
- Confident with high level oral and written communication skills
- Self-motivated, extremely organised, proactive and flexible.
- Computer skills and knowledge of Word, Excel and Outlook
- Professional, personable individual who can adapt to a changing environment.
- Adhere to process and work towards achieving set targets.

**Skills**
- Organised and able to prioritise works loads.
- Excellent attention to detail
- Able to work confidently and independently.
- Adaptability and a positive attitude
- Approachable and supportive, demonstrating empathy and an understanding towards customers.
- Can address all situations professionally, adapting your approach accordingly depending on the situation.
- Excellent relationship building skills.
- Strong communicator, able to communicate effectively with at all levels.
- Ability to work under pressure in busy periods.

**Training provided.**
- On the job training, BVRLA e-learning, in house EVOLVE training as and when relevant.
- **Who are we?**_

Established in 2004, Select Car Leasing are a privately-owned business with over 35000 vehicles on the road. SCL have circa 200 employees and growing, we are recognised for our amazing culture with people at our heart, you will never be a number. Our core business has historically majored in the private consumer space; however, we have a large base of corporate customers and are expanding in commercial leasing and fleet.
- **Select Car Leasing Values**_

**DRIVE**:
Dedication
Respect
Integrity
Value
Excellence

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking
- Work from home

**Experience**:

- Compliance: 2 years (required)

Work Location: In person

  • Compliance and Complaints Executive

    2 months ago

    Reading, United Kingdom Select Car Leasing Full time

    **Job Type**: Full-time, Permanent, Hybrid **Reporting to**:Complaints Manager **Salary**:Competitive **What are you looking for?** Are you looking for a fantastic opportunity with an industry-leading brand? Are you looking for a company that treats you with respect, listens to your opinion and champions your career development? Look no further! **Who...

  • Compliance and Complaints Executive

    2 months ago

    Reading, United Kingdom Select Car Leasing Full time

    **Job Type**: Full-time, Permanent, Hybrid **Reporting to**:Complaints Manager **Salary**:Competitive **What are you looking for?** Are you looking for a fantastic opportunity with an industry-leading brand? Are you looking for a company that treats you with respect, listens to your opinion and champions your career development? Look no further! **Who...

  • Compliance and Complaints Executive

    2 weeks ago

    Reading, United Kingdom Select Car Leasing Full time

    **Job Type**: Full-time, Permanent, Hybrid **Reporting to**:Complaints Manager **Salary**:Competitive **What are you looking for?** Are you looking for a fantastic opportunity with an industry-leading brand? Are you looking for a company that treats you with respect, listens to your opinion and champions your career development? Look no further! **Who...

  • Compliance and Complaints Executive

    3 weeks ago

    Reading, United Kingdom Select Car Leasing Full time

    **Job Type**: Full-time, Permanent, Hybrid **Reporting to**:Complaints Manager **Salary**:Competitive **What are you looking for?** Are you looking for a fantastic opportunity with an industry-leading brand? Are you looking for a company that treats you with respect, listens to your opinion and champions your career development? Look no further! **Who...

  • Compliance Assistant

    4 weeks ago

    Reading, United Kingdom Select Car Leasing Full time

    **Job Type**: Full-time, Permanent, Hybrid **Reporting to**:Complaints Manager **Salary**:Competitive **What are you looking for?** Are you looking for a fantastic opportunity with an industry-leading brand? Are you looking for a company that treats you with respect, listens to your opinion and champions your career development? Look no further! **Who...

  • Compliance Assistant

    1 week ago

    Reading, United Kingdom 2i Recruit Full time

    Location: - Reading- Salary: - £28,000 - £35,000- Type: - Permanent- Sector: - Admin & Office SupportOur professional client based in Reading are seeking a **Compliance Assistant** to join their busy and close-knit team. As the company’s **Compliance Assistant**, you will play a pivotal role in supporting their commitment to ethical practices and legal...

  • Customer Service Advisor

    4 weeks ago

    Reading, United Kingdom CONNECT RECRUITMENT CONSULTANTS LIMITED Full time

    Job Title: Complaints SpecialistPURPOSE SUMMARY:You will be responding to and processing all customer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through...

  • Senior Regulatory Compliance Executive

    3 weeks ago

    Reading, United Kingdom Deriv Full time

    Job Information Job Opening ID - ZR_1509_JOB Industry - Legal & Compliance City - Reading Country - United Kingdom As a Senior Regulatory Compliance Executive at Deriv, you’ll be at the forefront of our compliance efforts. You’ll join a dedicated regulatory team in the Group’s compliance department, which looks after multiple aspects related to...

  • HR & Compliance Manager

    1 week ago

    Reading, Reading, United Kingdom Huntress - Bracknell Full time

    Are you passionate about ensuring that businesses operate ethically and in accordance with all relevant regulations? Do you have a keen eye for detail and a knack for creating and implementing policies that promote fairness and equity in the workplace? If so, join our clients' team as an HR Compliance Manager You will play a pivotal role in ensuring that our...

  • AML/Compliance Manager

    1 week ago

    Reading, Reading, United Kingdom Jameson Legal Full time

    This is an excellent chance to join a globally recognised law firm's office in Reading. As a Compliance Manager, your job will be to advise the firm independently on best practices and compliance matters, ensuring that the SRA best practice standards are met. Furthermore, you will act as the MLRO, managing anti-money laundering policies and procedures, and...

  • head of compliance

    1 week ago

    Reading, Reading, United Kingdom Reed Full time

    Job Title: Head of Compliance Position at a Leading Business The company I am supporting is a fantastic business and they are currently looking to fill the position of a Head of Compliance. To be the right fit for this role, you will be in charge of overseeing all compliance and risk monitoring activities within the company. It is essential to possess...

  • Compliance Manager

    1 week ago

    Reading, United Kingdom Hays Accounts and Finance Full time

    Your new companyThis is an excellent opportunity to join a forward-thinking, innovative, and friendly team based in Reading. Reporting into the Managing Partner, you will work independently in an advisory role, ensuring best practice and compliance as required by the SRA.The firm is known for offering high-quality legal work and a supportive working...

  • Compliance Manager

    7 days ago

    Reading, Reading, United Kingdom Hays Accounts and Finance Full time

    Your new company This is an excellent opportunity to join a forward-thinking, innovative, and friendly team based in Reading. Reporting into the Managing Partner, you will work independently in an advisory role, ensuring best practice and compliance as required by the SRA. The firm is known for offering high-quality legal work and a supportive working...

  • Enforcement Compliance Officer

    2 days ago

    Reading, United Kingdom Driver and Vehicle Licensing Agency Full time

    **Details**: **Reference number**: - 354122**Salary**: - £28,119**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - OCSD - Casework and Enforcement**Type of role**: - Administration / Corporate Support - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Data Privacy Specialist

    4 weeks ago

    Reading, Berkshire, United Kingdom Huntress - Bracknell Full time €58,000

    We are looking for someone who has experience with compliance at a management level. The ideal candidate will understand current data privacy legislation and execute strategies to follow best practices. If you are confident with dealing with complaints and solving privacy issues then read on! Job Title: Data Privacy Specialist Type: Hybrid, Part-time (20...

  • Data Privacy Specialist

    3 weeks ago

    Reading, Berkshire, United Kingdom Huntress - Bracknell Full time €58,000

    We are looking for someone who has experience with compliance at a management level. The ideal candidate will understand current data privacy legislation and execute strategies to follow best practices. If you are confident with dealing with complaints and solving privacy issues, then please read on. Job Title: Data Privacy Specialist Type: Hybrid,...

  • Data Privacy Specialist

    3 weeks ago

    Reading, Berkshire, United Kingdom Huntress - Bracknell Full time €58,000

    We are looking for someone who has experience with compliance at a management level. The ideal candidate will understand current data privacy legislation and execute strategies to follow best practices. If you are confident with dealing with complaints and solving privacy issues, then please read on. Job Title: Data Privacy Specialist Type: Hybrid,...

  • Data Privacy Specialist

    4 weeks ago

    Reading, Berkshire, United Kingdom Huntress - Bracknell Full time €58,000

    We are looking for someone who has experience with compliance at a management level. The ideal candidate will understand current data privacy legislation and execute strategies to follow best practices. If you are confident with dealing with complaints and solving privacy issues then read on! Job Title: Data Privacy Specialist Type: Hybrid, Part-time (20...

  • Compliance Manager

    1 month ago

    Reading, United Kingdom Hays Accounts and Finance Full time

    Your new company This is an excellent opportunity to join a forward-thinking, innovative, and friendly team based in Reading. Reporting into the Managing Partner, you will work independently in an advisory role, ensuring best practice and compliance as required by the SRA. The firm is known for offering high-quality legal work and a supportive working...

  • Compliance Manager

    1 month ago

    Reading, United Kingdom Hays Accounts and Finance Full time

    Your new company This is an excellent opportunity to join a forward-thinking, innovative, and friendly team based in Reading. Reporting into the Managing Partner, you will work independently in an advisory role, ensuring best practice and compliance as required by the SRA. The firm is known for offering high-quality legal work and a supportive working...