Administration Assistant/receptionist

6 months ago

Newport, United Kingdom St Joseph's Independent Hospital Full time

**Administration Assistant/Receptionist |£24,154 per annum (pro rata)| Full time hours available |Newport | Monday to Friday | Days, Evenings and some Weekends |**

If you are passionate about healthcare and want to join a like-minded team, then look no further.

St Joseph’s Independent Hospital has an exciting opportunity for enthusiastic and motivated Administration Assistants / Receptionists to join our various Administration departments.

The general working hours will be Monday to Friday between the hours of 7.00am - 8.00pm and there may be a requirement to work some weekends.

**Working with us**

St Joseph's is a world-class hospital providing private healthcare across 40 specialities.

Our vision is to take private healthcare to new levels, offering a service that recognises the individual needs of each patient.

We encourage our employees to have a positive work-life balance, who share our vision to provide world-class healthcare and we work effortlessly on training and development within our workforce to stand out from other healthcare providers. We invest in our staff to ensure they are equipped to provide the best possible service to out patients, putting their care first.

St Joseph's has recently invested over £6m to drive improvements throughout the hospital and ensure patient safety. We are constantly looking for ways to improve what we do - to offer quicker recovery and better outcomes for our patients. With the new investment, the hospital is now better equipped to welcome more patients, creating new jobs which are varied and interesting.

St Joseph's is located north of the city of Newport within the popular area of Malpas lying just outside the boundary of Monmouthshire. Two miles north of the M4 motorway, the hospital is easy to access from Cardiff, Bristol, Monmouth, and Abergavenny, just to mention a few.

**Duties and Responsibilities**

To provide reception and clerical support for Administration Services across the Hospital.
Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internal departments.
Deal with referrals from GP practices, medical secretaries and other referrers, both in hard and soft copy, and via referrers’ portals.
Process referrals to other areas of the hospital where required.
Work confidently with the Hospital’s Patient Information System to:

- Book Appointments for patients
- Setup and manage clinics for clinicians
- Record patient outcomes and update patient records
- Take payments.
Provide administrative assistance to clinical departments, including the preparation and management of:

- clinic lists
- patient registration forms,
- medical records
- mail for clinicians and the department
- clinic timetables
- Subject Access Requests
Always maintain confidentiality of patient information and adhere strictly to all information governance requirements.
Participate in training activities as required.
Maintain the highest level of professionalism and courtesy patients and visitors and always meet and greet everyone with a positive and happy attitude.
Demonstrate the highest level of customer service, ensuring an excellent patient experience and resolving any issues swiftly, suitably and knowledgably.
Have a proactive and forward-thinking approach to your role.
Be flexible with you participation in staffing rotas to share working hours fairly amongst the team, ensuring that suitable cover is provided by the department.

**What you need to know**
- Essential_

Maths and English GCSE
Proven ability to work on own initiative
Evidence of ability to work under pressure
Evidence of experience of working and contributing to a team
Proven ability to manage own workload and prioritise when there are competing priorities
Relevant experience of working in an Administration environment
Experience of being in a customer-facing role
Confidentiality
Good clerical skills - Fully computer literate
First class oral and written communication skills
Evidence of good literacy skills and the ability to understand instructions, guidance, policies, and procedures
Excellent interpersonal and organisational skills
Evidence of delivering a high level of customer service
Committed to personal and professional development
- Desirable_

Experience in a healthcare environment and working with patients
Proven ability to communicate with a wide range of internal and external stakeholders including patients, staff-members, visitors, suppliers & environmental health

**Benefits**

We are an organisation who invests in its employees and in return for your skills and commitment, you will enjoy investment into personal and professional development, not to mention the great benefits we have to offer:

- 35 days annual leave including bank holidays (pro rata)
- Enhanced pay
- Contributory pension
- Private Medical Insurance for you and a family member
- Ongoing training and development
- Free on-site parking
- Discounts for staff and family

We v

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