Registration Technical Officer

3 weeks ago

Buckinghamshire, United Kingdom Buckinghamshire Council Full time

**Salary**

£25,054 - £26,339

**Reference number**

BUC07623

**Contract type**

Permanent

**Working hours**

Full Time

**Level of DBS check required**

Basic

**Date posted**

3 Jan 2023, 11 p.m.

**Application deadline**

18 Jan 2023

**Interview date**

1 Feb 2023

**Overview**:
Buckinghamshire Council has a new opportunity for a **Registration Technical Officer** to join our friendly team.

Reception duties include greeting the public at our Registration Offices, providing advice and support to customers and colleagues regarding certificate production as well as booking appointments both over the telephone and in person. Monitoring and managing life events records and ensuring accuracy whilst producing copy certificates. Filing and following processes and procedures required and completing statutory duties. To work as part of a team providing administrative support to the registration office.

**About us**:
The Buckinghamshire Registration Service registers all life events that occur in Buckinghamshire including births, deaths, marriages and civil partnerships. We have two main offices, one in the Council’s Walton Street Offices in Aylesbury and the other in Beaconsfield Old Town. We also have smaller outstations across the County.

This post is based at our Beaconsfield office.

**About the role**:
This role is all about customer care and accuracy. It is so important as you will in many cases be the face of the Registration Service and the first interaction a customer may have with us. If you enjoy giving a first-class service to customers, this could be the role for you

The role entails the production of copy certificates for customers who may have mislaid their copy, would like more copies or who are researching their family history. This could be a birth, death, marriage or civil partnership certificate.

You will also be required to answer the telephone to assist customers with their queries, providing advice, booking appointments on an electronic diary system and general office duties including filing and outgoing post.

Full training will be given as well as ongoing support on the job. There is potential for progression through the service when opportunities arise.

Some aspects of this role occasionally require an investigative mind to find the right birth, death, marriage or civil partnership entry for our customers. You may also get to look back in history as far as 1837 when records began

You will also be required to attend ceremonies to assist in their delivery from time to time, for which you will be fully trained.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

**About you**:
You will need to be passionate about delivering excellent customer service and be able to converse at ease with the public, and give accurate information. You will have good communication skills and be able to empathise where required as well as be able to explain technical and legal issues in a straightforward manner.

The Registration Service has multiple areas where IT is used on a daily basis, so good IT skills are a must. Experience of using outlook, word and excel are desirable.

For further information on this role please see the attached job summary.

**Other information**:
Interview typeThis role will be based at the office in Beaconsfield primarily however you may be required to travel across the County in certain circumstances.

Number of positions available: 1

Closing date: 18/01/2023

Shortlisting date:24/01/2023

Interview date:01/02/2023

Interview-type / process: In person

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- All unspent convictions and conditional cautions
- All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

**Our values and culture**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us

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