Security Officer

5 months ago

Oxford, United Kingdom Mitie Full time

Waitrose Oxford
£11.50ph

40 hours per week, permanent location

**Job Overview**
- Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
- £10.00 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers
- Fantastic opportunity to join the Waitrose and Mitie family
- Full and extensive training will be provided.
- Company funded SIA licence renewal.
- Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
- 40hrs per week with break deduction applied per shift.

**What we are looking for**
- Previous security experience
- SIA License
- Excellent communication skills at all levels.
- Energy and enthusiasm

**Main Duties**

**Operations**
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with Store Management and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Work in a systematic, methodology and orderly way.

**Training**
- Fully and satisfactorily complete all required competency training.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.

**Security and Health & Safety**
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.

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