Customer Assistant

5 months ago

Derby, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant - Cafe (17 hours)
- To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve
**Key Capabilities**

**Working Pattern**

**Friday: 13:00-18:00**
**Saturday: 10:00-17:00**
**Sunday: 10:00-16:00**

**Key Accountabilities**

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs

Minimise cost and waste through good process practice

Follow safe and legal working practices

**Key Capabilities**

Understands how M&S operates, it’s strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

**Key Relationships and Stakeholders**

Customers

Colleagues

Store Leadership

BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Customer Assistant

    44 minutes ago

    Derby, United Kingdom CV-Library Full time

    Customer Assistant Summary £12.40 - £13.35 per hour | Full time contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just...

  • Customer Sales Assistant

    6 months ago

    Derby, United Kingdom Hilton Garage Full time

    **About Hilton Garage** - Hilton Garage is one of the most successful and largest car supermarkets in the UK, selling thousands of cars per year and has been established since 1973. We are a great company to work for. - We pride ourselves on our customer service and help people to buy cars rather than sell to them. **Benefits of Customer Service...

  • Customer Service Assistant

    5 months ago

    Derby, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Derby, DE24 9EG **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    6 months ago

    Derby, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Derby, DE24 9EG **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    6 months ago

    Derby, United Kingdom Medartis Ltd. Full time

    Are you passionate about making a difference in healthcare? Join our dynamic organization as a vital member and be the first contact person for our clients. **Customer Service Assistant 100%** **Your Responsibilities** - Providing excellent customer service as the first point of call for the organisation by answering the telephones, electronic messages and...

  • Customer Service Assistant

    6 months ago

    Derby, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Derby DE22 4AA **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As...

  • Customer Assistant

    6 months ago

    Derby, United Kingdom Lidl Full time

    Summary £12.40 - £13.00 per hour | Part Time contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer...

  • Customer Service Assistant

    6 months ago

    Derby, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant - Nights **Location**:Derby, DE24 8ZY **Hours**:Part-Time Hours Available **Hourly Rate**: £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift).** **What’s in it...

  • Customer Service Assistant

    6 months ago

    Derby, United Kingdom AB Forecourts Full time

    Customer Service Assistant, Shell Ockbrook, Borrowash bypass, Derby DE72 3HN we are currently looking for 2 part time positions mainly nights that are also able to help cover sickness and holidays. Our Shifts are: 6am-2pm 2pm-10pm 10pm-6am Immediate start available. Our Customer Service Champions make sure that our service station is always a welcoming...

  • Clerical/customer Service Assistant

    5 months ago

    Derby, United Kingdom Nuffield Health Full time

    HEAD OFFICE Clerical/Customer Service Assistant Clerical/Customer Service Assistant Derby | Administration | Permanent | Part Time £21,333 pro rata 20 hours per week Our PPM Department currently have an internal opportunity for a Accounts Assistant. Continue your journey with us whilst we’ll support you to be your best. The opportunity The PPM team...

  • Customer Service Assistant

    6 months ago

    Derby, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 25 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Customer Service Assistant

    6 months ago

    Derby, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 25 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Yard Customer Assistant

    6 months ago

    Derby, United Kingdom Travis Perkins Full time

    Joining our friendly and hard working family as an **Yard Customer Service Assistant**, you'll be on the front line dealing with our customers that come into our yard. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **Derby North Travis Perkins DE21 4BN** **Monday - Friday (30 hrs per...

  • Customer Service Assistant

    5 months ago

    Derby, United Kingdom Harvest Energy Full time

    **Are you looking for a varied, stable and rewarding opportunity in convenience retail?** At Harvest Energy we have a reputation of excellence in everything we do. Both our customers and colleagues, the heartbeats of our business, continue to be our number one priority as our business continues to grow. We have an exciting opportunity for a **Retail...

  • Customer Assistant

    6 months ago

    Derby, United Kingdom M&S Full time

    **All the details** Work Pattern: MONDAY 06.00-10.00 TUESDAY 06.00-10.00 FRIDAY 06.00-10.00 SATURDAY 06.00-10.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    6 months ago

    Derby, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Friday 06:00-10:00 Saturday 06:00-10:00 Sunday 14:00-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business,...

  • Customer Assistant

    5 months ago

    Derby, United Kingdom M&S Full time

    **All the details** Work Pattern: Tuesday: 13:00-21:00 Wednesday: 10:00-18:00 Friday: 13:00-21:00 Saturday: 13:00-21:00 Sunday: 09:00-17:00 Monday: 13:00-21:00 Thursday: 13:00-21:00 Friday: 13:00-21:00 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before...

  • Customer Assistant

    6 months ago

    Derby, United Kingdom Marks & Spencer Full time

    **Work Pattern** **Saturday 0600-1400** **Thursday 1730-2200** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    6 months ago

    Derby, United Kingdom Marks & Spencer Full time

    Work Pattern Saturday 1400-2200 Wednesday 1730-2200 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all...

  • Customer Assistant

    5 months ago

    Derby, United Kingdom Marks & Spencer Full time

    **Work Pattern**: **Week 1** Monday: 09:30-16:00 Tuesday: 09:30-16:00 Thursday: 13:00-20:00 Friday: 09:30-16:00 Saturday: 09:00-15:30 **Week 2** Sunday: 10:30-17:00 Tuesday: 11:30-18:00 Wednesday: 11:30-18:00 Thursday: 09:30-16:00 Friday: 13:30-20:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task...