Customer Service Assistant

4 weeks ago


Glasgow, United Kingdom VBUSA LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products and services
- Up sell additional products or services to customers when appropriate
- Communicate effectively with customers in person#
- Analyse customer feedback and provide suggestions for improvement to the management team

**Skills**:

- Excellent phone etiquette and strong interpersonal skills
- Strong problem-solving skills and the ability to handle difficult situations with patience and empathy
- Willingness to learn and get better

**Salary**: From £24,458.08 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Glasgow (preferred)

Work Location: In person

Application deadline: 13/03/2024



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