Reception Supervisor

7 days ago

St Andrews, United Kingdom Rusacks St Andrews Full time

**Job Ref**:SEG1865

**Branch**:Rusacks St Andrews

**Location**:Rusacks St Andrews, Saint Andrews

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:03/04/2024

**Closing date**:05/05/2024

We are looking for a Receptionist to join a distinguished team of hospitality enthusiast. Our goal is to create the greatest golf hotel experience in the world.

**YOUR JOB DUTIES AND RESPONSIBILITIES**
- Ensuring, by supervising the Front Desk Team Members, that service brand standards are being delivered to guests at all times.
- Greeting guests and creating a welcoming and memorable arrival/departure experience.
- Recommending places in the community for our wonderful guests to experience.
- Dealing with guest enquiries, payments, feedback, and departures.
- Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
- Ensure your shift team has current knowledge of hotel products, services, pricing, special promotional offers, and daily VIP and special events.
- Being a buddy and trainer to new Team Members to create a great new starter experience.
- Monitor the standards and performance of Team Members with an emphasis on training and feedback.
- Maintaining the front desk by keeping it clean and tidy.
- Assisting guests with their luggage and anticipating any requests they might have.
- When appropriate taking the opportunity to sell upgrades and special offers to increase the hotel's revenue.
- Being fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures.
- Assisting fellow Team Members both within and outside your normal department.
- Recording any maintenance issues onto our Alice App and communicating across other departments.
- Acting as Hotel Duty Manager when assigned Duty Manager shifts.

**WHAT WE ARE LOOKING FOR FROM YOU**
- You will have a proven track record as a Reception Supervisor within a hotel environment.
- You are a great leader and strive to develop the reception team.
- Customer service is your passion - you will love to meet and greet different people.
- Ability to multi-task and make sound decisions in a fast-paced environment.
- Ability to communicate effectively in English, both verbally and in writing.
- Working knowledge of /Opera (desirable).
- Strong problem-solving skills with a positive can-do attitude.
- You can adapt to all situation types, keeping calm and collected.
- Computer skills.

**The Perks**
- Enrolment in pension from Day 1 for all eligible team members.
- Meal on each shift in a dedicated team member restaurant.
- Access to everyday discounts from high street retailers.
- Discounted hotel room rates for you and your family (TC’s apply).
- Refer a Friend Scheme - just by putting a good word in for a friend you could earn some extra cash.
- Access to participating in healthcare plans and insurance plans - just in case.
- Positive team working environment.
- Monthly published schedules.
- Tailor made bespoke uniform.

**Equal Opportunities**

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

**Right to Work**

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

**About us**

Occupying an iconic 1800s building, the hotel is steeped in golfing history. Overlooking the picturesque town of St Andrews—and just a stone’s throw from Old Tom Morris’s famous Old Course Links—it’s a monument to golf and its founders, as well as a luxurious base for explorers of St Andrews.

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