Customer Service Representative

4 months ago


Yeadon, United Kingdom Tailored Recruitment Consultancy Ltd Full time

Tailored Recruitment Consultancy are working with a leading manufacturer in Yeadon to recruit a part time Customer Service Executive

Reporting into the Customer Service Manager your responsibilities will be:

- Answering telephones and dealing with queries
- Servicing sales and customer enquiries
- Dealing with order queries, delivery details, order tracking and ETAs, problem solving
- Taking Orders and Order Processing, including Works Orders and Bills of Materials to customer specification
- Recording customer issues, deliveries, credit request and passing to relevant person
- Generating estimates/quotes and Upsell products
- Sales Inbox management
- General administration - paperwork/filing/archiving
- Coordinating with the sales & operations, and customer contact
- Customer pricing negotiation, set up & query resolution
- Maintaining customer databases & system data/CRM
- Arranging paperwork for credit requests for submission to A/C Dept
- Organising daily schedules and workload
- Follow up of Proforma, Query & In Stock Orders
- Organising daily outgoing post
- Taking credit card payments
- End of day billing
- Completing outbound calls to obtain customer feedback
- Working closely with the Sales team to follow up on prospects, leads and sample orders.

**Job Type**: Part-time

**Salary**: £22,000.00 per year

Expected hours: 20 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Yeadon: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: JMR2307



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