Technical Support
4 weeks ago
Our client is an MSP (Managed Service Provider) company, based in Bedford and have a vast number of different clients, ranging from 1-2 people setups to 100s, with a diverse range of needs and requirements. Our technicians are multi-skilled to be able toprovide exceptional proactive and responsive support with an understanding of each client's unique requirements.
Description:
Already working in a Network Support role, you will be proficient in providing support and technical expertise relating to the set-up, connectivity, maintenance and security of networks both remotely and on-site. You will work alongside the Support teamdelivering exceptional customer service playing an integral role with the progression and effective resolution of all support requests, whilst ensuring accurate responses and resolutions and adhering to the company's agreed service levels. You will also beresponsible for taking ownership of issues and ensuring the customers’ expectations and both set, met and exceeded.
Technical Skills Required:
You will require some of the following:
What we are looking for:
You will be experienced in network support, with at least 2 years commercial experience. Excellent knowledge of networks and firewall security. Ideally you will have previously worked in a similar environment, network management skills and monitoring toolsare essential. Certifications such as MCP, CCNA, CCNP and CompTIA would also be desirable.
Our expectations:
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