IT Applications Team Leader

3 months ago

Newry, United Kingdom Cala Consulting Limited Full time

**IT Applications Team Leader, Dublin**

Joining the Digital and Corporate directorate the Applications Team Lead will be responsible for ensuring the team can proactively maintain availability, support and further enhance Group Business Operational systems, driving change and service improvements while enhancing the experience of our customers and stakeholders.

**The role**

The role holder will be responsible for the following:

- Lead a team located in Dublin and Belfast in supporting and maintaining the availability of all existing and new business operational Digital and Corporate Applications within the remit of the IT Applications function.
- Manage relationships with third party support partners, including oversight and management of contracts and service level agreements, ensuring service review meetings take place, prioritising issues and ensuring compliance with service level argeements.
- Provide effective stakeholder management, ensuring communications processes are maintained.
- Responsible for Release Management of all systems within the Digital and Corporate Applications Team.
- Assessment of technical problems followed by the tracking and co-ordination of issue resolution, sometimes on an emergency basis.
- Lead the management of escalated incidents, managing key stakeholders and ensuring alignment with the Incident Management process.
- Contribute to Digital Systems governance and key decisions.
- Develop and engage in Service Improvement plans, driving forward change in relation to the services provided within the Digital and Corporate Application area
- Ensure that appropriate business continuity, risk management programmes and incident reporting procedures are implemented and in place.
- Support the introduction of new tools, processes and technologies including the provision of support and resource capability to deliver projects.
- Support project delivery across the CPIO directorate; providing input on requirements, design reviews, deployment and supporting transition to support.
- Develop and implement Digital and Corporate Applications roadmaps to ensure services remain current and supportable.
- Allocate team resources to meet priorities, manage operational issues as they arise, coach staff, provide technical expertise and act as an escalation point.
- Report on team progress against service levels, escalating risks and issues as required.
- Develop Digital and Corporate Applications Team identifying training requirements and maintaining cross-jurisdictional skills ensuring support silos do not exist.
- Represent the company externally at conferences and events.
- Review and develop internal procedures, processes and documentation.
- Ensure compliance with security patching policy across IT Applications function.

**Essential Criteria**:

- Third level qualification in a IT discipline, typically with 8+ years relevant experience.
- Significant experience in the disciplines of Application Support, Service Management, Service Delivery, and Incident and Problem Management in a complex IT environment.
- Experience leading people to deliver on business priorities and positively impacting a function’s ability to drive transformative change.
- Excellent stakeholder management skills
- Effective communicator, both in verbal and written communications to business and technical audiences.
- Passionate about the employee and stakeholder experience, strong service and customer orientation, and commercially focused.
- Expert at managing the delivery of critical services through 3rd party vendors.
- Demonstrable track record of Project and Change delivery.
- Strong analytical and problem-solving skills.
- Excellent resource planning, organisation and time management skills.

**The package**

Excellent salary and benefits package including bonus, free parking, hybrid working, flexible working, laptop, iPhone.

For a confidential chat about the company and the role please contact Clare Sinanan.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Flexitime
- Free or subsidised travel
- Free parking
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Dublin: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Newry

Reference ID: NI088

  • Team Leader

    3 months ago

    Newry, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Newry, BT35 8AE **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...

  • Team Leader

    4 months ago

    Newry, United Kingdom Costa Coffee Full time

    Costa Coffee requires a **Team Leader** for our store in Newry, Buttercrane. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every...

  • Team Leader

    4 months ago

    Newry, United Kingdom Costa Coffee Full time

    Costa Coffee requires a **Team Leader** for our store in Newry Retail Park. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every...

  • Team Leader

    4 months ago

    Newry, United Kingdom Costa Coffee Full time

    Costa Coffee requires a **Team Leader** for our store in Newry Retail Park. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every...

  • Team Leader

    3 weeks ago

    Newry, United Kingdom Iceland Full time

    Join the Iceland Retail Team as a Team LeaderAre you ready to elevate your career?We are seeking a dedicated and dynamic Team Leader to become an integral part of our thriving retail environment.Support the Store Manager: Assist in the daily operations with energy and commitment.Motivate Your Team: Play a crucial role in inspiring your colleagues, managing...

  • Team Leader

    4 weeks ago

    Newry, United Kingdom Iceland Full time

    Join the Iceland Retail Team as a Team LeaderAre you ready to elevate your career?We are seeking a dedicated and dynamic Team Leader to become an integral part of our thriving organization.Collaborative Support: Assist the Store Manager in the daily management of store operations with energy and commitment.Motivational Role: Inspire and lead the team to...

  • Team Leader

    3 months ago

    Newry, United Kingdom Card Factory Full time

    Job Introduction **Location: Newry Damolly** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    3 months ago

    Newry, United Kingdom Card Factory Full time

    Job Introduction **Location: Newry Buttercrane** **Contracted Hours Available: 12** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    3 months ago

    Newry, United Kingdom Card Factory Full time

    Job Introduction **Location: Newry Buttercrane** **Contracted Hours Available: 6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    3 months ago

    Newry, United Kingdom TK Maxx Full time

    JOB DESCRIPTION Homesense is all about helping people to let their personality shine at home. We do that by bringing unique, high-quality pieces to stores throughout the country. Like our stores, our work environment is ever-evolving – and always inspiring. Because every day is a new opportunity to Discover Different. Join us as a Team Leader in Newry,...

  • Team Leader

    3 months ago

    Newry, United Kingdom TK Maxx Full time

    Homesense is all about helping people to let their personality shine at home. We do that by bringing unique, high-quality pieces to stores throughout the country. Like our stores, our work environment is ever-evolving - and always inspiring. Because every day is a new opportunity to Discover Different. Join us as a Team Leader in Newry, 37.5 hour contract...

  • Team Leader

    4 months ago

    Newry, United Kingdom TJX Europe Full time

    Homesense is all about helping people to let their personality shine at home. We do that by bringing unique, high-quality pieces to stores throughout the country. Like our stores, our work environment is ever-evolving - and always inspiring. Because every day is a new opportunity to Discover Different. TK Maxx Nwery are recruiting Team Leader to work...

  • Team Leader

    3 months ago

    Newry, United Kingdom Ann's Full time

    **The Company** Ann's Home Care is a family run home care agency, with 25 years experience in the delivery and management of home care services. **We are recruiting for a Team Leader to join our team in Newry.** **Please note this role is not suitable for sponsorship** Our Care assistants are at the absolute heart of what we do, delivering front line care...

  • Team Leader

    3 months ago

    Newry, United Kingdom Ann's Full time

    **The Company** Ann's Home Care is a family run home care agency, with 25 years experience in the delivery and management of home care services. **We are recruiting for a Full Time Team Leader to join our team in Newry** **Please note this role is not suitable for sponsorship** Our Care assistants are at the absolute heart of what we do, delivering front...

  • Team Leader/supervisor

    3 months ago

    Newry, United Kingdom Max Casino - Newry Full time

    _MAX CASINO - NEWRY_ - Facebook: “Max Sports Gaming Centre"_ - **Job Title: Team Leader / Supervisor**_ - Full time 33 -44 hours_ - Rate per hour: £11.50_ - Paid Weekly - 4 week Rota_ - This is a fully flexible role, shifts are days, nights, weekdays and weekends._ - **The Company**_ - We offer the Ultimate Casino Experience in Newry, Donegal &...

  • Retail Team Leader

    2 months ago

    Newry, United Kingdom The Works - Newry Full time

    **Retail Team Leader** **Part-time, 28.75 hours per week** **Our store is located at The Buttercrane Centre in the heart of Newry** **About our culture** The Works is such an awesome place towellwork! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic _you_. - _ We’ve built...

  • Team Leader

    3 months ago

    Newry, United Kingdom Ann's Home Care Full time

    **About the Company**: Ann’s Home Care are recruiting for a Team Leader to join our busy Home Care Team in Newry **The Company** Ann’s Home Care is a family run home care agency, with 25 years experience in the delivery and management of home care services. Our Care assistants are at the absolute heart of what we do, delivering front line care to...

  • Care Team Leader

    3 days ago

    Newry, United Kingdom City and County Healthcare Group Ltd Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Team Leader to join our team at City and County Healthcare Group Ltd. As a Care Team Leader, you will play a vital role in ensuring the delivery of high-quality care services to our clients.Key ResponsibilitiesLead a Team of Care Assistants: Supervise and support a team of care assistants...

  • Care Team Leader

    3 days ago

    Newry, United Kingdom City and County Healthcare Group Ltd Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Team Leader to join our team at City and County Healthcare Group Ltd. As a Care Team Leader, you will play a vital role in ensuring the delivery of high-quality care services to our clients.Key ResponsibilitiesLead a Team of Care Assistants: Supervise and support a team of care assistants...

  • Team Leader

    2 days ago

    Newry, United Kingdom TK Maxx Full time

    About the RoleThis is a retail opportunity with a difference - it's a chance to have a real impact. As a Team Leader at TK Maxx, you'll be supporting our managers by helping to lead a team of associates in a constantly changing store. Our business model is unlike any other - our teams never know what will be delivered next. It means plenty of variety for...