Guest Services Assistant

3 days ago


Nantwich, United Kingdom Hand Picked Hotels Full time

**Guest Services Assistant - Rookery Hall Hotel & Spa**

Is making guests happy your main motivation? Do you have experience working within a 4 or 5 Star Hotel?

If the answer is yes to these questions, then this new role might just be the one for you

As the Guest Services Assistant at Rookery Hall Hotel & Spa you will ensure our guests have a warm welcome and a positive and memorable experience during their stay.

You will work closely with the reception team supporting with answering phone calls and check in and outs as required, guiding guests to their bedrooms, carrying their luggage and explaining the services available to them, making recommendations and co-ordinating restaurant and spa bookings.

Your character, personality and charm will make every guest instantly feel welcome and will be a natural at handling challenges ensuring a positive resolution is always achieved.

This is a full time position, working 40 hours per week over 5 days out of 7 including weekends.

**About you**:

- You will have recent experience working in Hotels within a Guest focused role
- You will be a natural host with a professional, warm and welcoming manner, who can confidently interact with every guest from every age group - whether they are 5 or 95
- You will be sales focused and confidently able to make restaurant and spa recommendations
- Experience in a reception or concierge role would be of benefit and your knowledge of the local area will ensure that right from the start you can help to help guide our guests looking for advice and recommendations during they stay

**What’s in it for you**:

- A competitive rate plus a share of the Hotels service charge to boost your earnings
- Use of Health Club facilities including gym, swimming pool and fitness classes
- Delicious meals on duty provided
- 28 days holiday rising to 33 days with service - we think it’s fair to value loyalty.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast PLUS discounted food, drink and spa treatments. Yes, it’s as good as it sounds
- Annual loyalty awards (like afternoon teas and overnight stays)
- Free car parking on site
- Online retail discount platform and a health and well-being platform

**About us**:
**Rookery Hall Hotel & Spa** is a 4 AA Red Star Hotel with 70 bedrooms. The hotel has a fine dining restaurant, bar, variety of function and events spaces and a Health Club & Spa.

**Hand Picked Hotels** is a private collection of 19 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge. You make it Hand Picked



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