Turndown Assistant

**About the Company**:
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Housekeeping Assistant at Rookery Hall Hotel & Spa, part of Hand Picked Hotels.

Rookery Hall Hotel & Spa is located in Nantwich the hotel is one of the most renowned country house hotels in Cheshire. Expertly blending old-world charm with modern amenities. This stunning award-winning property is proud to boast 4 AA Red Star status and several notable accolades for its dining.

**About the Role**:

- The role of a Housekeeping Assistant will be responsible for ensuring our guest bedrooms are clean and maintained to a very high standard creating a magical first impression.
- You will play a key role in creating a home from home experience making sure each room is replenished with a fresh supply of towels and toiletries.
- Attention to detail is key - you will have an eye for perfection in making sure the public areas as well as the rooms are immaculate.
- We are very proud of the brands we work with, and want to ensure each guest can experience these luxuries. This will involve setting up the tea, coffee and biscuit station in the rooms and delivering personalised amenities. (even for our four-legged, furry guests)
- You will be an expert in your field and a team player with the ability to self-check the rooms and support colleagues where needed.

**About you**
- To be considered for the role, you will have some housekeeping or cleaning experience and feel comfortable working both alone and as part of a team in a fast-paced, busy environment.
- You’ll take pride in delivering consistently high standards.
- You’ll have a friendly, welcoming and helpful manner as our teams work together to ensure our guests are happy.
- You will be enthusiastic and willing to take on new responsibilities. Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
- It essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend and return to time and time again.

**Company Benefits**:
**Our Benefits include**:

- A competitive salary package of £14.32 per hour
- This is a Part -Time role working 12 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service. (Pro rata for part time contracts)
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.