Helpdesk Coordinator

**Requisition ID**: 51889

**Domain**: Support Services/Customer Services and Administration

**Contract type**: Permanent

**Schedule**: Full-Time

**EQUANS is looking for a **Helpdesk Coordinator** **to join our team based in Westminster** **on a **permanent** **basis with hybrid working **opportunities** available (2 days per week). This is a** **full time** **role working 40** **hours per week. On offer is a salary banding of £28,000 - £30,000, dependant upon skills and experience as well as benefits package.**

**What will you deliver?**
- You must be able to demonstrate an organised approach to managing workloads
- Liaise with subcontractors / colleagues to see a job through to completion
- Maintain a view of all outstanding works and escalate anything becoming high risk to management
- Excellent communication, dealing with all levels of management, customers, clients, and suppliers both internal and external
- Raise purchase orders for reactive and planned works to subcontractors and suppliers.

**What can we offer you?**

On offer is a salary banding of £28,000 - £30,000, dependant upon skills and experience as well as benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.

**Who are we looking for?**
- Experience of working on a Facilities Management Help Desk covering a hard services environment
- Proficient in all MS Office programmes
- Experience in managing a workload via a Computer Aided Facilities Management (CAFM) system
- Ability to use own initiative as well as working effectively as part of a team
- Excellent time management skills with the ability to prioritise own workload
- Excellent attention to detail
- Show proactive, flexible, and resourceful approach to delivering solutions.

This role includes a CTC (Counter Terrorist Check) check therefore ability to pass is essential.

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

**What’s next?**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Code: CUSENG