Customer Support Engineer

4 weeks ago

Sheffield, United Kingdom SCC Full time

Customer Support Engineer

Site based role in Sheffield supporting a key customer.

Salary £23,000 plus a wide range of benfits.

Due to unprecedented growth, SCC, Europe’s largest privately owned IT organisation, is looking for an onsite Customer Support Engineer to join their highly skilled and motivated team.

Why SCC?
- The opportunity to work on one of our largest customer accounts.
- Further develop your skills and experience with on going training.
- Join a well-established, stable company with excellent career prospects.
- Take advantage of unrivalled opportunities to develop your career as the practice grows.
- The opportunity to work for a progressive organisation that respects and rewards it's staff.

Main resposibilities?
- Respond and resolve all tickets and work assigned by the Endpoint Services team leader within prescribed SLA. Manage personal workload to achieve this and escalate conflicts in workload to the Endpoint Services team leader in a timely manner.
- Where unable to resolve a ticket, or where an assigned ticket is at risk of not meeting SLA, escalate to Endpoint Services team leader and management.
- Carry out Work Request or other project duties on site as required by the RAC Onsite team leader.
- Liaise with Service Desk and other SCC resolver groups for the resolution of customer issues Liaise with SCC Support Teams for resolution of customer issues
- Keep customer updated throughout the life of a ticket, ensuring satisfactory ticket resolution is achieved. Update service management tool, clearly specifying progress and resolution details

Key Skills Required.
- Have experience of supporting a range of Endpoint Devices and Desktop - PC, Laptop, Printer technologies etc.
- Pride yourself on delivering the highest quality service to the customer.
- Relish the prospect of the opportunities to train in new technologies and services
- Possess excellent customer service skills.
- Have strong communications skills and be a strong team player

Interested?

Then click the response button now

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

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