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Customer Service Advisor

4 months ago

Wolverhampton, United Kingdom The Best Connection Employment Group Full time

The Best Connection Wolverhampton are recruiting for a Customer Service Advisor to join a established and growing manufacturing business in the Wolverhampton Area

Previous outbound call experience beneficial

**Paying £12.31 per hour**

**Working Mon - Friday**

**08:00am - 16:30pm**

**What you’ll be doing**:

- Follow up higher value quotations within 24 hours of issue.
- Methodically and systematically categorise those to be included in the follow up pipeline
- Where appropriate expand on the initial information using enquiry information
- Engage with internal external influencers to maximise quote conversion probability
- Extend beyond the quote where required to identify other tenders and main contractor decision makers as required to maximise conversion.
- Be very systematic and methodical in the managing, prioritising and tracking of the quote opportunities.

**What we’re looking for**:

- Strong interpersonal communication skills
- Commitment to external and internal customer satisfaction
- High level of customer service skills demonstrating a positive, friendly and professional atti-tude at all times
- Product knowledge
- Attention to detail
- Analytical abilities
- Microsoft Packages - Word, Excel and Outlook
- IT packages
- Comfortable with overcoming objections
- Skilled in finding multiple routes to the source of information

**Benefits of working for TBC can also be included when applicable**:

- On-going assignments
- Holiday entitlement
- Personal accident insurance
- Excellent rates of pay
- Overtime
- On-line payslips
- Pension provision

**Benefits & Requirements**:

- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Overtime Available
- Possible permanent position following a successful trial period