Prisoner Custody Officer

2 weeks ago

Buckingham, United Kingdom Appcastenterprise Full time

**Buckingham Vehicle Base - MK18 1TN**

**Could you take someone from confusion to clarity?**Could you take them from confrontational to calm?**Could you take somebody from secluded to supported?**_If so, then a Prisoner Custody Officer position could be just the role for you_

As a Prisoner Custody Officer at one of our Vehicle Bases your role is to provide court transportation services, collecting detainees from prisons or police stations and transporting them safely and securely to courts. Once there, you’re responsible forevery aspect of their care until it’s time for them to return to custody or to be released. Duties include, accompanying defendants in court; searching property or people; ensuring food and drink is available and completing paperwork and data entry for theday.

Our roles are 40 hours per week. Daytime shifts Monday
- Saturday. You **
must
** be flexible as there will be occasions when finish times are unpredictable (overtime paid).

**What you need to do the job**

The great thing is, there is no previous experience required What is key is that you are patient and understanding. If you are successful through our eligibility & assessment process, we will invite you to attend a five-week training course that’ll provideyou with the skills you need to be a Prisoner Custody Officer.

You must have excellent written and verbal communications skills and be able to use those skills to manage and control all situations, ensuring your detainee remains calm and cared for. Our roles would suit those who have an interest in criminology or psychology.

Due to the nature of this role is essential for you to hold a full UK driver’s license (C1 and D1 licence holders).

Still not sure this is the right role for you? Try our careers assistant to find out more:Careers Assistant

**Our Assessment Process**:
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.

**Why Serco?**
- _Meaningful and vital work_: Detainees in the right frame of mind ensure courts run on time in a secure way. And we do it right, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time
- _A world of opportunity_: Serco's contract covers 104 courts and 16 vehicle bases. Prisoner Custody Officers can progress into Court Custody Management and Base Ops Management roles
- _Great people_: You’ll find yourself working with a variety of highly supportive and experienced people

**What we offer?**
- PCO's at a Vehicle Base can earn between £24,212 & £28,112 dependent upon the driving license and overtime (base salary is £23,812 plus a driving allowance and overtime);
- Plus pension (matched up to 6%), life insurance; 20 days annual leave rising to 25 after 7 years’ service plus Bank Holidays;

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