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Accommodation Standards Team Member

3 months ago

Brandon, United Kingdom Center Parcs Full time

Welcome to Center Parcs - the number one choice for short break holidays, employing a team of over 10,000 people across six separate villages located in the UK and Ireland. Working together to create memorable moments in beautiful forest locations, we’re proud of the reputation we’ve built for delivering unique family focused experiences to an increasing number of guests.

Service Excellence is a multi-functional, centralised service that sits within Housekeeping Accommodation. It’s directly accountable for a range of key operational tasks and activities, and your input in this division will have a visible and measurable impact on the continuing delivery of a high-quality guest experience.

**ACCOMMODATION STANDARDS TEAM MEMBER | £11.60 per hour**

Reporting to the Accommodation Standards Team Leader, you will assist with achieving and maintaining excellent standards in all units of accommodation through completion of assurance checks.

You will maintain, enhance, and improve quality / standards and drive ‘right first-time’ ethos across our Accommodation teams as part of the guest service journey, contributing to the achievement of all department standards.

**Responsibilities will include**:

- Completing the Guest Ready Checks for accommodation units in preparation for guest arrival using correct software and to agreed company standards
- Rectifying and logging of any cleaning issues within your power and escalating when required
- Ensure any faults are reported on PlanOn (company fault reporting system)
- Achieving targets in relation to the number of checks completed and company guest satisfaction scores
- Supporting the wider housekeeping division as required

**EXPERIENCE AND SKILLS**

**Essential**
- Sociably confident with excellent interpersonal skills
- Good working knowledge of technology
- Have a motivational approach towards work
- Ability to work independently with a high degree of accuracy and attention to detail

**Desirable**
- Familiarity of Center Parcs (or equivalent) cleaning practices, standards, and operating procedures
- Previous experience in the cleaning industry
- Excellent administrative, organisational, planning and prioritisation skills
- Experience of engaging and communicating effectively
- Experience of working in a fast paced, high standards environment

**HOURS OF WORK**

You will be contracted to work 83 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will fall between 8am and 5pm.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

**ABOUT THE BENEFITS**

Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

**Closing date**:2nd April 2024 at 12 Noon

**Interviews to be held**:Ongoing

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**At Center Parcs, everyone’s welcome.**
- We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience._