IT Support Technician
3 weeks ago
Are you an experienced 1st line support technician? Are you looking for the next step in your career?
I have the pleasure of working with a well known insurance business based in Essex, this role will be supporting the busy & passionate IT Team to assist all users within the business. This will suit someone that is friendly, willing to learn new software'sand build upon the knowledge they already have.
**Key Responsibilities**:
- Log all service actions and incidents via ticketing system.
- Identify where to escalate calls to internal or external support providers.
- Diagnosing, troubleshooting and resolving software and workstation hardware issues.
- Maintain proficiency in the use of all available problem resolution tools.
- Interact with internal clients on all levels to help resolve IT related issues and provide answers in a timely manner.
- Desktop support, setting up new desktop machines and relocating existing users around the group.
**Essential Knowledge**:
- User administration via Office 365, Azure AD and Active Directory.
- Exchange/Outlook Online administration.
- Windows File and Print server administration.
- User hardware and software issue resolution, with drive to investigate and resolve if a solution is not immediately available through the IT team.
- Windows desktop installations.
- Install/upgrade software on users PC's and Laptops where required. Minor hardware intervention (battery, RAM module or SSD replacement).
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