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Information Technology Support Technician

4 months ago

Romford, United Kingdom C2 Recruitment - Retail, Hospitality & Charity Specialists Full time

IT Support Technician

Romford, Essex

Salary £28,271 to £30,934 per annum dependant on experience plus great benefits

37.5 hours per week (this will include shift patterns)


My client is a well-established, non-profitable organisation based in the Romford, Essex area. They currently have an exciting opportunity to join them in the position of IT Support Technician.


Reporting to the Digital Services Manager, the role will involve working as a member of the ICT team, providing high standards of desktop support to staff across the entire hospice and retail shops.


My client is seeking a candidate with a passion for IT support, highly motivated and forward thinking to work within the existing dynamic team.


Key Responsibilities

  • Responsible for 1st line support and participate in the 2nd line day to day activities of the service desk for the hospice.
  • The service desk provides a single point of contact, covering operational ICT incidents and requests, underpinned by an accurate call logging function.
  • Support is provided to clinical, management, support staff and retail staff.
  • Support the organisation on digital communications such as the main phone system, mobile technology, including online services such as Microsoft Teams.
  • Assist in the maintenance and operation of organisational wide Access Control systems.
  • To support on project development and deployments under the supervision of the Digital Services Manager.
  • This role includes installing, diagnosing, repairing, maintaining, and upgrading all organisational hardware and equipment while ensuring optimal performance.
  • To uphold, and abide by, the Hospice’s values of being Supportive, Compassionate, Professional, Inclusive & Respectful and Always Learning.


Experience and Skills required:

  • Level 3 Advanced Diploma in ICT Systems Support or equivalent experience, plus significant demonstrable experience of working in a large organisation supporting IT services.
  • Professional approach with staff and other users of Hospice services.
  • Understand ITIL procedures and practices, demonstrating an expertise and discipline in Ticket Management alongside Problem & Change Management processes.
  • Significant experience of supporting an IT System and its infrastructure.
  • Experience of working with Windows servers, Windows operating systems, Microsoft 365.
  • Be able to show a high level of empathy, understanding and appreciation of others with ability to respect different values and beliefs. To be mindful of the wellbeing of self and others. To be able to work effectively across teams, with a positive can-do approach.
  • ITIL V3 Training or equivalent experience would be desirable.


Benefits and working environment:

  • A friendly, open and warm team to offer support and guidance.
  • Generous annual leave entitlement starting at 27 days plus Bank Holidays and 1 day birthday leave.
  • Pension scheme and Occupational Sick Pay on commencement.
  • Active Education team providing in-house training and supporting learning opportunities.
  • Free Car parking and subsidised restaurant with a good selection available daily.


Please note that a DBS basic disclosure check will be undertaken as part of my client’s pre-employment screening for the successful candidate.


If you have experience in IT/Desktop Support and you have passion and enthusiasm for the non-profit sector, then this role could be for you…please apply today with a copy of your CV.