IT Service Delivery Manager

4 weeks ago

Bradford, United Kingdom Just Recruitment Group Ltd Full time

The Just Recruitment Group Ltd is currently recruiting for an IT Service Delivery Manager on behalf of an Automotive Manufacturer.
Please note that his role could be based at Bradford, Stonehouse or Gillingham, Kent.
Our client is seeking a "dynamic, results-driven" individual to join them as a UK Service Delivery Manager at one of the above UK locations.
KEY ACCOUNTABILITIES
- Manage IT services for assigned sites, working with internal service teams and external service providers' resources to provide effective IT services
- Special focus on managing our Client Technicians to deliver to the expected service-demand of our sites
- Manages service delivery of IT Infrastructure services at multiple locations
- Partners with our IT Business Relationship Management representatives and delivers constantly value add to our customers by driving our IT operating model
- Develop strong collaborative IT, supplier and business working relationships to ensure effective IT services
- Communicates and manages the regional Budget, Chargeback, and Allocation model in strong collaboration with the IT Business Relationship Manager.
- Oversee site incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actions.
- Manage business escalations to resolve IT operational issues and incidents and business client complaints
- Prioritize IT services work within the assigned sites and provide reporting on top issues and status
- Ensure effective IT change management execution, following the ITIL framework and company standards and processes, including coordination of local maintenance windows and IT Project scheduling considerations including:

- Ensure service team involvement, ownership, and delivery in change activity
- Participate in the regional Change Approval Board (CAB) meeting
- Conduct expedited approval process for urgent / emergency changes
- Work with service teams for effective problem management activities
- Execute IT financial processes for provisioning of services, including creation of purchase requisitions, purchase orders, appropriation request approvals, invoice review and approval, and invoice payment performance
- Analyse service delivery effectiveness as required by reviewing relevant site metrics and scorecards, and as otherwise appropriate; recommend improvement actions
- Develop and deploy local IT service improvements according to global best practices
- Align relevant IT services with the needs of the business and work to continuously improve the quality and cost of services delivered
QUALIFICATIONS
- Bachelor's degree in IT systems, computer science, information technology/science, technology engineering, system analysis, MIS or a related study.
- Strong knowledge of delivering integrated IT Services
- Demonstrated experience in addressing and solving IT and business issues with service teams and clients
- Fluent in English, written and verbal
CORE COMPETENCIES
- 10+ years of relevant work experience
- Proven ability to make sound and logical judgments
- Strong interpersonal, written, and oral communication skills
- Experience in vendor-management - managing suppliers in/and outsourcing contracts
- Excellent Program/Project management skills
- Outstanding time management skills
- Proven ability to prioritize and execute tasks in a high-pressure environment, and make sound decisions in emergency situations
- Able to present ideas in user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
For more information on this position, please contact Just Recruitment Group Ltd on telephone quoting job reference 912517.

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