Inbound Call Centre Agent

4 weeks ago


Liverpool, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Handle inbound calls from customers professionally and efficiently
- Provide excellent customer service by addressing inquiries and resolving issues
- Conduct data entry accurately and in a timely manner
- Analyse customer needs to offer suitable products or services
- Uphold phone etiquette standards throughout all interactions

**Skills**:

- Strong communication skills to effectively interact with customers
- Data entry accuracy and speed
- Multilingual capabilities for assisting diverse customer base
- Ability to upsell products or services during customer interactions
- Analytical skills to understand and address customer needs
- Phone etiquette to maintain professionalism during calls

**Job Types**: Full-time, Permanent

Pay: From £25,943.32 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 25/05/2024


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