Inbound Call Centre Agent
4 weeks ago
**Duties**:
- Handle inbound calls from customers professionally and efficiently
- Provide excellent customer service by addressing inquiries and resolving issues
- Conduct data entry accurately and in a timely manner
- Analyse customer needs to offer suitable products or services
- Uphold phone etiquette standards throughout all interactions
**Skills**:
- Strong communication skills to effectively interact with customers
- Data entry accuracy and speed
- Multilingual capabilities for assisting diverse customer base
- Ability to upsell products or services during customer interactions
- Analytical skills to understand and address customer needs
- Phone etiquette to maintain professionalism during calls
**Job Types**: Full-time, Permanent
Pay: From £25,943.32 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 25/05/2024
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