Customer Support Specialist
3 weeks ago
At PitchBook, we are always looking forward. We continue to innovate, evolve and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy and fun that reverberates throughout the company.
Our extensive mentorship, education and training programs help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.
**About the Role**:
"Customers are King" Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform.
**Primary Job Responsibilties**:
- Learn the PitchBook Platform inside and out to maximise their effectiveness with clients
- Answer questions regarding product functionality, perform detailed research requests and create custom searches using the platform
- Diagnose complex issues and resolve or reassign based on the customer's needs
- Escalate cases that are unresolved and communicate effectively with other teams to ensure timely resolution
- Manages premium service and quality of work expectations that are set with customers
**Skills and Qualifications**:
- Bachelor's degree or equivalent experience
- Organised, efficient and has intense attention to detail to ensure customer satisfaction
- A "Customers are King" attitude and love being a part of a close-knit team
- At least one (1) year of professional experience
**Benefits at PitchBook**:
Physical Health
- Private medical insurance
- Dental scheme
- Additional medical wellness incentives
- Life cover
Emotional Health
- Paid sabbatical program after four years
- Paid parental leave
- Education subsidies
- Robust training programs on industry and soft skills
- Minimum 25 days annual leave and volunteer days
Social Health
- Employee resource groups
- Company-wide events
- Employee referral bonus program
- Quarterly team building events
Financial Health
- 8% Pension contribution
- Income protection
- Shared ownership employee stock program
- Transportation stipend
**Life At PB**:
We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It's our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning and reflecting on what we've heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.
LI-VH1
-
Customer Success Specialist
1 month ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Customer Support Specialist
5 days ago
London, United Kingdom Hays Business Support Full timeAn amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and...
-
Customer Support Specialist
1 month ago
London, United Kingdom Clinical Professionals Full time**Reference Number: JO-2402-529156** Customer Support Specialist Rate: Negotiable **Job Type**: Contract Location: Central London / West End **Job Title**: Customer Support Specialist **Location**:Moorgate, London **Pay Rate**: £94.60 - £121.20 Per Day PAYE **Contract Duration**: 7 Months - Possibility for extension/permanent My client, a...
-
Customer Support Specialist
4 weeks ago
London, United Kingdom The Cooper Companies Full timeCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...
-
Customer Support Specialist
2 weeks ago
London, United Kingdom Toggli Full time**About Us**: Toggli is a technology services company dedicated to providing top-notch IT solutions to our clients. We are seeking a dedicated and empathetic Customer Support Specialist to join our team. If you excel in problem-solving and have a passion for helping customers, we want to hear from you. **Responsibilities**: - Diagnose and troubleshoot...
-
Customer Support Specialist
4 days ago
London, United Kingdom Central YMCA Full time**Hours per week**: - 40 hours per week**Location**: - London - Remote Based Role**Salary**: - £23,000 per annum**About Us**: YMCA Awards is part of Central YMCA - the world’s first YMCA - a national charity that’s been helping people make positive changes in their lives since 1844. We’re experts in education, health and wellbeing with over 20...
-
Customer Support Specialist
1 month ago
London, United Kingdom Skypath Full timeOur client is an established London-based travel-tech company providing leading software solutions to tour operators, travel agencies and TMC's and looking for a Technical Support Specialist to join their Product Support team. Your customers will come from varying backgrounds within the travel industry. Therefore, the role will suit someone with an...
-
Customer Support Specialist
3 days ago
London, United Kingdom Benchmark Gensuite Full time**Customer Support Specialist** Full Time East Sheen, London SW14 **Innovate with Benchmark Gensuite as a Customer Support Specialist** Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers...
-
Specialist Support Worker
4 days ago
London, United Kingdom Look Ahead Care, Support and Housing Full timeHave you studied psychology, social care, substance misuse or criminology? Are you simply looking to make a difference? Tabard Court, Look Ahead’s Forensic Mental Health service, is looking for a sharp, ambitious, and enthusiastic Specialist Support Worker to join its team at the heart of East London. Tabard Court is an accommodation-based service...
-
Specialist Support Worker
1 day ago
London, United Kingdom Look Ahead Care, Support and Housing Full time**Recruiting for a Specialist Support Worker x5 at Stratford Road, Learning Disabilities.** £23,019 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. **Job Overview**: Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural...
-
Customer Support
1 week ago
London, United Kingdom Reed Business Support Full time**INTERNAL CUSTOMER SUPPORT - West London** **Monday to Friday 09.00-5.30 Office-based (flexibility working from home 1-2 days per week)** **Salary: Competitive DOE** A great opportunity has arisen for an Internal Customer Support member to join a small and friendly operations team for an international manufacturer and supplier of tools and accessories. The...
-
Customer Support Specialist
1 month ago
London, United Kingdom Adecco Full time**Customer Support Specialist** Based in Chiswick Immediate start Permanent position **Salary**: £28,000 Hours: Monday - Friday 9:00- 5:30pm **Duties**: - To assist Programme Administrators and Travel Managers with information or queries. - To assist Programme Administrators and Travel Managers with enrollment of programs and contract on boarding. -...
-
Customer Support Specialist
1 week ago
London, United Kingdom GetGround Full timeWe're a well-funded Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage! Our...
-
Senior Customer Support Specialist
1 week ago
London, United Kingdom Barclays Full time**Senior Customer Support Specialist** **London** As a Barclays Senior Customer Support Specialist, you will be responsible for using your experience, judgement and expertise to provide guidance to frontline colleagues when dealing with customers with a wide range of sensitive needs. You’ll be working in a high profile and demanding role where each day,...
-
Customer Support Specialist
4 days ago
London, United Kingdom Palta Full timePalta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer),...
-
Customer Support Specialist
2 days ago
London, United Kingdom Faria Education Group Full timeWe are looking for an energetic, persistent go-getter with at least 2 years of prior customer support or training experience to join our London office as a Customer Support Specialist for OpenApply. Our service commitment to schools encompasses global 24-hour telephone & e-mail support Monday through Friday, with weekend coverage for the Middle East, online...
-
Onboarding and Customer Support Specialist
4 weeks ago
London, United Kingdom Chattermill Full time**Onboarding and Customer Support Specialist**: ***UK (Remote or Hybrid) **£35,000 - £45,000 per annum DOE + bonus + stock options** **Our Perks** ❤️ Monthly Health & Wellness budget, increasing with length of service Annual Learning and Development budget - ️ Flexible working in a choice first environment - we trust the way you want to work WFH...
-
Customer Support Specialist
4 days ago
London, United Kingdom Kroo Full timeWhat We’re All About at KrooKroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We...
-
Customer Support Specialist
5 days ago
London, United Kingdom Kroo Bank Ltd Full timeWhat We’re All About at KrooKroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We...
-
Customer Support Specialist
4 days ago
London, United Kingdom Kroo Ltd Full timeWhat We’re All About at Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty....