Mortgage Administrator

5 months ago

Leighton Buzzard, United Kingdom Connells Group Full time

**Job Description** Full time (Mon-Fri - 9:00-5:30)**

**Salary - £21,000**

**Leighton Buzzard**

It is essential that you have a real passion for offering a fantastic customer experience and have the ability to deliver results within a deadline.

**You will be responsible for**:

- Dealing with incoming and outgoing telephone calls from/to Mortgage Consultants, Negotiators, Customers, Lenders, Vendors, Solicitors and Insurance Companies throughout the day.
- Ensure the mortgage is progressed to offer stage and all relevant checks are completed in preparation for completion.
- Write notes on all telephone conversations, recording details accurately.
- Maintain constant contact with all parties relevant to the case to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts.
- Ensure all files are kept accurate and up to date.

**Your experience and skills will include**:

- Basic computer awareness is essential, as is the ability to type accurately and quickly.
- Customer service experience and extensive use of the phone.
- It is essential to have the ability to multitask in a busy, high workload office environment.
- You will need to be a confident and outgoing team player.
- Ability to prioritise and organise appropriately.
- Accurate and numerate having a good eye for detail.
- Excellent communication skills, both verbal and in writing, are essential.

At all times the Mortgage Administrator must adopt a professional attitude and approach to your dealings with all parties. You will need to demonstrate patience and sincerity when dealing with customers who may have little knowledge of the mortgage process. Equally you will need to adopt an emphatic approach when dealing with customers who may become upset when things are not going to plan.

**About Us**:
Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group promote a consistent, high quality, customer-focused approach to business processes, ensuring that you contribute to the Consumer Duty obligations, considering these obligations in all actions and decisions that are taken, and ensure this requirement is adhered to at all times together with the companies compliance procedures.

CC00218

Job Reference: CC00218

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