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Receptionist/administration

4 months ago

Redhill, United Kingdom Fix Auto Redhill Full time

**Company Overview**:
Fix Auto Redhill is a leading automotive repair centre known for its commitment to quality and customer satisfaction. With a dedicated team of professionals, we provide comprehensive collision repair services to our valued clients.

**Fix Auto Redhill**

Fix Auto Redhill, situated in the heart of Redhill, Surrey, stands as a prominent provider of automotive repair services. With a burgeoning clientele comprising both insurers and private individuals, we have established ourselves as a reliable partner in the automotive industry. Our commitment to excellence is underscored by a steadfast dedication to delivering superior results while fostering a professional and harmonious work environment.

**Company Overview**:
Fix Auto Redhill is a leading automotive repair center known for its commitment to quality and customer satisfaction. With a dedicated team of professionals, we provide comprehensive collision repair services to our valued clients.

We are currently seeking a dedicated and experienced Receptionist Manager to join our team. As the first point of contact for our customers, the Receptionist Manager plays a crucial role in providing outstanding service and ensuring smooth operations.

**Responsibilities**:

- Greet and assist customers in a friendly and professional manner
- Schedule appointments and coordinate with the repair team to ensure timely service delivery
- Maintain accurate records of customer information, appointments, and transactions
- Oversee the reception area, ensuring cleanliness and organization
- Handle customer complaints and concerns promptly and effectively, striving to resolve issues to their satisfaction
- Train and supervise reception staff to ensure they deliver exceptional service and uphold company standards
- Collaborate with other departments to optimize workflow and enhance the overall customer experience

**Requirements**:

- Proven experience in a receptionist or customer service role, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work well under pressure in a fast-paced environment
- Leadership skills with a focus on teamwork and employee development
- Attention to detail and a commitment to providing exceptional customer service

**Benefits**:

- Competitive salary commensurate with experience
- Opportunities for career growth and advancement
- A supportive and collaborative work environment
- Training and development opportunities to enhance skills and knowledge

If you are passionate about delivering excellent customer service and have the skills and experience to excel in this role, we encourage you to apply. Join our team and be part of a company that values professionalism, integrity, and customer satisfaction.

**How to Apply**:
We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 03/06/2024