Visitor Services Supervisor

6 months ago


Ellon, United Kingdom The National Trust for Scotland Full time

As a member of the Retail & Admissions team you are on the front line delivering the income that allows the National Trust for Scotland to look after Pitmedden Garden.

Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

**KEY RESPONSIBILITIES**
- Undertake the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)
- Cash reconciliation
- To support in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
- Analyse retail sales information regularly and act where required to drive income
- Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
- Delivering and completing stock takes and stock counts accurately
- Being a leader within the team and taking a proactive approach to problems
- A passion for product and best in class product knowledge
- Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
- Management of ticket / membership sales and admissions
- Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
- Duty management responsibilities on a rota basis with other supervisors.

**Job Type**: Part-time

**Salary**: £25,603.00-£27,318.00 per year

Expected hours: 32 per week

Work Location: In person



  • Ellon, United Kingdom The National Trust for Scotland Full time

    Are you enthusiastic about food & ‘Taste our Best’ representing Scotlands leading food & beverage businesses? Do you have creative flair, not only in the kitchen, but in developing a program of events in our tearoom that compliment our core visitor experience? Have you an eye for detail and a passion for providing excellent customer service? Pitmedden...


  • Ellon, United Kingdom The National Trust for Scotland Full time

    To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property. **PITMEDDEN GARDEN** Pitmedden Garden is a popular visitor attraction for tourists and locals alike. **KEY RESPONSIBILITIES & ACCOUNTABILITIES** The Housekeeper is responsible for a wide variety of...


  • Ellon, United Kingdom The National Trust for Scotland Full time

    We are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team here at The Courtyard Café. No previous experience is needed, as full training will be provided, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive...

  • Cleaner

    5 months ago


    Ellon, United Kingdom SBFM Ltd Full time

    **About The Role**: Due to our continued growth, we now have an exciting opportunity for a part time cleaner to join our business working in Ellon, AB41 8BX! No experience is required as we will invest in your training and development, while giving access to education for your future progression. Uniform, equipment and products will be provided, and in...

  • Cleaner

    6 months ago


    Ellon, United Kingdom SBFM Ltd Full time

    **About The Role**: Due to our continued growth, we now have an exciting opportunity for a part time cleaner to join our business working in Ellon, AB41 8BX! No experience is required as we will invest in your training and development, while giving access to education for your future progression. Uniform, equipment and products will be provided, and in...

  • Assistant Office Admin

    6 months ago


    Ellon, United Kingdom BrewDog Full time

    **About Us**: We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back. HOP STOCK | We believe in sharing our success with our crew and...

  • Cleaner

    6 months ago


    Ellon, United Kingdom SBFM Ltd Full time

    **About The Role**: Due to our continued growth, we now have an exciting opportunity for two part time cleaners to join our business working in Ellon! No experience is required as we will invest in your training and development, while giving access to education for your future progression. Uniform, equipment and products will be provided, and in addition...


  • Ellon and District, United Kingdom Cruden Cleaning Services Full time

    **We are hiring immediately!** This post is for cleaning domestic houses during the day. In and around the Ellon area. A fuel allowance may be paid if cleans are outside of this area. car is absolutely essential. Experience as a cleaner is preferred but not essential. Training can be given. References may be required Please supply a covering letter of...

  • Support Practitioner

    2 weeks ago


    Ellon, United Kingdom Sense Scotland Full time

    Sense Scotland is looking for people who care about caring and want to make a difference to join our team based in Ellon.On offer is part time from 21 hours to full time 37 hours per week.You will need to be flexible and be able to work within a team rota system consisting of early and late shifts, sleep over and night shifts which will include weekends and...

  • Cleaner

    6 months ago


    Ellon and District, United Kingdom Cruden Cleaning Services Full time

    **We are hiring immediately!** This post is for cleaning domestic houses during the day. In and around the Ellon area. A fuel allowance may be paid if cleans are outside of this area. car is absolutely essential. Experience as a cleaner is preferred but not essential. Training can be given. References may be required Please supply a covering letter of...


  • Ellon, United Kingdom Cera Care Full time

    About the Role:We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. This role involves carrying out initial introductions, constructing care plans, conducting client assessments, and shadowing Care Workers to monitor the provision of care in terms of quality.Key Responsibilities:Supervise...

  • Support Practitioner

    3 weeks ago


    Ellon, United Kingdom Sense Scotland Full time

    Sense Scotland is looking for people who care about caring and want to make a difference to join our team based in Ellon. On offer is part time from 21 hours to full time 37 hours per week. You will need to be flexible and be able to work within a team rota system consisting of early and late shifts, sleep over and night shifts which will include...

  • Coldstore Operative

    6 months ago


    Ellon, United Kingdom apetito Full time

    Overview: **The Role and Team** **This Role is working 10 hours any 2 in 6 days.** Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The ultimate goal is to provide a service to our customers that exceeds expectations while at the same time continuously improving...

  • Coldstore Operative

    6 months ago


    Ellon, United Kingdom apetito Full time

    Overview: **The Role and Team** **This Role is working 10 hours any 2 in 6 days.** Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The ultimate goal is to provide a service to our customers that exceeds expectations while at the same time continuously improving...

  • Support Practitioner

    2 weeks ago


    Ellon, United Kingdom Sense Scotland Full time

    About us Looking for a rewarding career in Social Care?At Sense Scotland, we take immense pride in our work and are currently seeking new talent to join us in supporting individuals with their everyday lives.Our vision is to help those we support lead fulfilling and happy lives, enabling them to achieve their own ambitions.We prioritise strong values,...