Client Services

5 months ago


Westbury, United Kingdom Paper Bag Company Full time

Paper Bag Company is one of the UK’s leading suppliers in the design & manufacture of retail and promotional bags. A growing and exciting business, we pride ourselves on providing innovative and individual solutions to all our customers.

Paper Bag Company are part of the Rawlings Group: a leading packaging specialist working with a diverse range of clients in the food & drink, health & beauty, and candle glass sectors.

This is a varied and challenging role supporting the development of sales across all product ranges. The role will be office based.

Key Responsibilities:

- Deal with incoming calls from suppliers and customers.
- Cultivate and manage client relationships to understand their needs.
- Provide accurate estimates of costs/quotes and timelines for print projects.
- Liaise with production teams to ensure project feasibility, align pricing and ensure deadlines are met.
- Coordinate with sales, marketing, and production teams to optimise workflows.
- Serve as the main contact for client inquiries and address concerns promptly.
- Guarantee client satisfaction through exemplary service delivery and meeting expectations.
- Maintain accurate records of sales interactions and project details.
- Desk based market and competitor research.

Skills Required:

- Previous experience in a similar role as an Internal Sales / Estimator within the Print & Packaging Industry is essential, along with knowledge of litho and screen printing.
- Excellent numeracy, literacy, administration and organisation skills, along with the ability to work well with a small team and under varying workloads and time pressures.
- Outstanding interpersonal and communication skills (verbal and written).
- A self starter capable of acting and working under their own initiative.
- An eye for detail and the ability to produce high quality and accurate work.
- A flexible approach to work activities and the ability to manage multiple and changing priorities.
- Strong IT skills
- A positive attitude and a creative mind.

How to Apply:
If you are a highly motivated individual, based within easy commute of Westbury, who shares our values of innovation, expedited service, open collaboration, integrity, exceeding expectations, and commercial awareness, we’d love to learn more about you. Share your CV and a note about how you’re the right person for us.

Rawlings Group (Rawlings-Bristol & Leeds, Vigo - Dunkeswell, Paper Bag Co - Westbury) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in our mission to help our clients bring their products to life and be a part of a dynamic team that values innovation, creativity, and collaboration. We look forward to welcoming you aboard

Pay: From £25,000.00 per year
Schedule: Monday to Friday

**Benefits**:

- On-site parking

Ability to commute/relocate:

- Westbury, Wiltshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Print Sales: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Paper Bag Co - Account Executive / Internal Sales

Pay: From £25,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Paper Bag Co - Account Executive / Internal Sales



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