Installation Scheduler

3 months ago


Derby, United Kingdom Full Fibre Limited Full time

**Generating demand through engagement. Building connected communities. Wholesale only.**

At FullFibre, we are committed to delivering seamless connectivity solutions to our clients. Our emphasis on efficiency and customer satisfaction has established us as a frontrunner in the broadband sector. We are now looking for a proactive and self-driven **Installation Scheduler **to join our vibrant Installations team.

**Our mission is to deliver unparalleled internet speeds and an unparalleled online experience with our ambition to become the leading builder of Alt-net Fibre Broadband networks in the UK.**

Join FullFibre's **Installations Team**:

- Where **coordination **meets the **community**.

**What will you do as an Installation Scheduler?**

As an **Installation Scheduler** at FullFibre, you'll be the linchpin in our operations, ensuring that installation appointments are seamlessly coordinated to deliver exceptional service to our clients. Your responsibilities will revolve around meticulously planning and organising appointments, liaising with both customers and field engineers, and maintaining clear communication channels to guarantee a smooth installation process.

You'll be directly contributing to bridging the digital divide and empowering communities with the connectivity they need to thrive.

**Key Responsibilities**
- Schedule installation appointments efficiently, balancing customer and engineer availability.
- Monitor and support field engineers to ensure timely completion of appointments.
- Maintain open communication with customers, providing updates and addressing any concerns promptly.
- Minimise failed installations by demonstrating diligence and proactive problem-solving.
- Accurately record installation details and handle customer complaints professionally, escalating issues when necessary.
- Collaborate closely with the Installations Manager, providing updates and administrative support as needed.
- Undertake various tasks to support the smooth operation of the installations department.

**We are looking for someone who...**
- Is based a commutable distance from our Derby office.
- Has previous experience in a customer service-oriented role.
- The ability to thrive under targets and meet deadlines.
- Excellent communication skills, both verbal and written.
- A passion for delivering exceptional customer service and building rapport.
- Proactive problem-solving abilities and a goal-oriented mindset.
- A high level of empathy and adaptability.
- Is proficient with IT, particularly in Excel.
- Has a willingness to learn and can adapt to a fast-paced environment.

**Our Benefits**
- 25 days holiday + Bank Holidays
- Company sick pay (5 days)
- Bupa Healthcare Insurance
- Pension Scheme
- Eye Tests
- Birthday day off
- Buy & sell holiday
- Byond discount card
- Tech Scheme
- Cycle to work scheme
- Continued professional development

**By joining FullFibre, you'll be part of a company that's making a positive impact on communities across the country.**

**#FullFibreInstallls #JoinOurTeam**
- FullFibre is committed to a diverse and inclusive workplace. FullFibre is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, disability, age or other legally protected status._


  • Scheduler

    3 months ago


    Derby, United Kingdom SEVERN TRENT Full time

    Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too. 24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch. We welcome...


  • Derby, United Kingdom Raynesway Blinds Full time

    This is a new company, based on a previous company Raynesway Interiors, but is now fully investor funded but the budgets are lean at the moment. As such, **wages will be minimum wage and the hours will be zero hours to begin with - probably only for the first 6 months**, after that, it'll be based on experience up to the amount given in this advert and 40...

  • Installations Manager

    2 months ago


    Derby, United Kingdom HIRING PEOPLE Full time

    Are you ready to become part of a fast – growing Electrical Company?Our client is looking for a Solar installations Manager to specialise in Domestic Solar PV installations.The company are a successful electrical contracting company, who are well established NICEIC & MCS approved.They pride themselves to go above and beyond to ensure all work is carried...


  • Derby, United Kingdom Telecom Rentals (UK) Limited Full time

    Telecom Rentals require an experienced telephone system installer with ideally a background in installing Yeastar systems, but any other system experience would be sufficient with the relevant training. This is a field-based role, and you will be installing and maintaining clients throughout the Northwest which could also involve longer travel to different...


  • Derby, Derby, United Kingdom Severn Trent Full time

    About UsSevern Trent is a leading water and waste management company that serves millions of households and businesses across the UK. We're committed to providing excellent service and protecting the environment.Job SummaryWe're seeking a skilled Scheduler to join our Workforce Planning & Optimisation team. As a Scheduler, you'll play a critical role in...


  • Derby, Derby, United Kingdom Severn Trent Full time

    About UsSevern Trent is a leading water and waste management company that serves millions of households and businesses across the UK. We're committed to providing excellent service and protecting the environment.Job SummaryWe're seeking a skilled Scheduler to join our Workforce Planning & Optimisation team. As a Scheduler, you'll play a critical role in...

  • Scheduler - Water

    3 weeks ago


    Derby, United Kingdom Severn Trent Full time

    Department: Customer Planning & Scheduling Salary (£): Up to £, + shift allowance Scheduler - Water Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too. hours a day, (sometimes ) days a year we serve million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is...


  • Derby, Derby, United Kingdom HIRING PEOPLE Full time

    About Us:Hiring People is a fast-growing electrical contracting company, well-established and NICEIC & MCS approved.We are looking for a skilled professional to join our team as a Solar Installations Manager.About the Role:The successful candidate will be responsible for overseeing multiple domestic solar projects, developing and organizing project plans,...


  • Derby, Derby, United Kingdom GAP Group LTD Full time

    About the Role:GAP Group LTD is a leading provider of pump services, offering expert advice, maintenance, and repair for water treatment, dewatering, and sewerage pump applications.Key Responsibilities:Provide technical support and guidance to clients on pump selection, installation, and maintenance.Conduct site visits to assess pump systems and identify...


  • Derby, Derby, United Kingdom GAP Group LTD Full time

    About the Role:GAP Group LTD is a leading provider of pump services, offering expert advice, maintenance, and repair for water treatment, dewatering, and sewerage pump applications.Key Responsibilities:Provide technical support and guidance to clients on pump selection, installation, and maintenance.Conduct site visits to assess pump systems and identify...


  • Derby, United Kingdom SERT Group Full time

    This is an excellent opportunity for someone who is looking for a new challenge and to be an instrumental part of a forward-thinking company. You will be working on an employed basis installing heating systems and ASHPs in domestic properties. - Price work installing ASHPs or FTCH avg. earnings from £1750 - £3000pw. - Working away involved, 1 or 2 nights a...


  • Derby, United Kingdom Amazing Lofts Full time

    **At Amazing Lofts we are expanding our loft boarding installation team in Derby.** We are looking for self-motivated & enthusiastic people to work with our install team. If you have the right skills to be able to install raised loft boarding systems and are eager to learn and develop new skills including installing loft ladders, hatches and roof windows...


  • Derby, United Kingdom Professional Ventilation Services Ltd Full time

    Previous experience installing ventilation systems is not required although would be beneficial for the position of Installers Mate although an on the job training approach could be taken. As a mate you will be given the opportunity to develop your knowledge base and skill set encouraging you to progress to installation engineer should you wish to do so. As...


  • Derby, United Kingdom Professional Ventilation Services Ltd Full time

    Previous experience installing ventilation systems is not required although would be beneficial for the position of Installers Mate. You should have good basic experience and knowledge when working with hand tools, cordless power tools etc. As a mate you will be given the opportunity to develop your knowledge base and skill set encouraging you to progress...


  • Derby, Derby, United Kingdom HIRING PEOPLE Full time

    About Us:Hiring People is a fast-growing electrical contracting company, well-established and NICEIC & MCS approved.We are looking for a skilled professional to join our team as a Solar Installations Manager.About the Role:The successful candidate will be responsible for overseeing multiple domestic solar projects, developing and organizing project plans,...

  • Track Hoist

    3 months ago


    Derby, United Kingdom Stannah Full time

    An excellent opportunity has arisen to join a Market Leader as a **Track Hoist & Homelift Installers Assistant**. An **Installers Assistant** works as part of a team carrying out the installation of our range of ceiling track hoists and Home Lift products. If you have the desire to work towards becoming a Home Lift Installer, this role could be for you. You...


  • Derby, United Kingdom Whitehouse Construction Full time

    Whitehouse Construction is a leading Civil Engineering SME. We are looking for Window & Door Installation Ganger to join our team on a permanent basis within the Midlands Area. Whitehouse Construction has successfully secured the Midlands region of the new Environment Agency Property Flood Resilience Framework and as such require locally based installers to...


  • Derby, United Kingdom Rolls-Royce Full time

    Job DescriptionInstallation and Commissioning Engineer - Civil NuclearFull TimeDerby Why Rolls-Royce?An exciting opportunity has arisen for an Installation and Commissioning Engineer within the Civil Nuclear sector. This to support a critical Project relating to our Programme at Hinckley Point C Nuclear Power Station in Somerset. Our Civil Nuclear Division...


  • Derby, United Kingdom Rolls-Royce Full time

    Job DescriptionInstallation and Commissioning Engineer - Civil NuclearFull TimeDerby Why Rolls-Royce?An exciting opportunity has arisen for an Installation and Commissioning Engineer within the Civil Nuclear sector. This to support a critical Project relating to our Programme at Hinckley Point C Nuclear Power Station in Somerset. Our Civil Nuclear Division...

  • Maintenance Planner

    3 weeks ago


    Derby, United Kingdom Rolls-Royce Full time

    Job DescriptionMaintenance Planner - (Asset Care/Site Installation) - Civil NuclearFull TimeDerby (with significant travel to Somerset)Why Rolls-Royce?An exciting opportunity for an Maintenance Planner with Asset Care and Site Installation experience has arisen within the Civil Nuclear sector. This to support a critical Project relating to our Programme at...