Customer Service Representative
7 months ago
Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Servomex, the global leader in gas analysis and part of the FTSE 250 Spectris Group, is recruiting for a Customer Service Representative to join our Hummingbird business unit. Our Hummingbird sensors power devices across the global industrial and medical markets, from critical care ventilators and anaesthesia delivery systems to process gas analysis and continuous emissions monitoring.
About the Opportunity:
Key responsibilities and accountabilities:
- To schedule order entry into the SAP MRP system, ensuring compliance to customer request date, accuracy of order information and timely completion ensuring all parties are informed directly as required.
- To maintain Hummingbird customer master data in SAP and ensure all Hummingbird transactions comply with Servomex export compliance procedures / requirements.
- Own and maintain the relevant Hummingbird commercial processes within the Servomex Quality Management System.
- To complete the daily material stock management, picking and customer order fulfilment activities ensuring material availability to the packing department is aligned with the customer required.
- Management of off-site and customer strategic stock requirements to optimise delivery performance.
- Liaise with global 3rd party freight forwarders to maximise Hummingbird on-time delivery performance.
- Manage the administration of the Hummingbird CFS process - material management, record keeping in SFDC & SAP, final material disposition, credit, and closure to the customer’s satisfaction.
- To collate and report essential Hummingbird daily data performance indicators. These will include on-time delivery performance, key returned product investigation metrics, collation of root cause data and where required lead process improvement projects.
- To keep OEM customers informed of order status and proactively issue formal notifications regarding any delays.
- To liaise closely with manufacturing in preparing the monthly and quarterly Hummingbird invoicing forecast from the SAP order book and to attend formal Hummingbird management forecasting meetings.
- To administer the Hummingbird legal documentation process, ensuring documents in progress are expedited and final documents are appropriately archived.
- Management of the ongoing day-to-day regional customer credit vs receivables status
- To deal with orders and customer communications in an efficient and timely manner, including the logging, distribution, filing and archiving of incoming/outgoing correspondence.
- To ensure adherence to the consolidated product price book and assist the global account management team with project quotations.
About Your Talent:
Essential Skills and Experience:
- Proven experience in Customer Service in a technical sales environment of an international nature.
- Competence in MS Office suite, Outlook and Excel.
- Experienced in using a CRM (SFDC advantageous) and SAP.
- Organised self-starter with good organisational skills.
- Ability to work on own initiative, but within a larger team structure.
- Good time management skills with experience of working to tight deadlines.
- Excellent communication and customer facing skills - ability to build good business relationships.
Location: Crowborough, East Sussex, UK
**Job Type**: Permanent, Monday - Friday (flexible start & finish times)
**Benefits**:
- Discretionary Company Bonus
- Opportunities for growth & development through our structured Talent Management System
- Annual Performance Review
- 25 days’ annual leave + Bank Holidays + Company Shutdown Day + Volunteering Day
- Personal Pension Plan (up to 10.5% employer contribution)
- Life Assurance (4 x Salary)
- Enhanced _Family Friendly_ benefits & pay
- Staff Referral Scheme and Long Service Awards
- Employee Wellbeing Programme
- Global Recognition Scheme
- Cycle to Work Scheme
- Free Parking
About Us:
Servomex sensor technology brand, ‘Hummingbird Sensing Technology’ are the experts in sensor technology for industrial and medical OEM partners. Our innovative, reliable products are manufactured using cutting-edge techniques, bringing easy integration and superior performance to your devices.
Hummingbird Sensing Technology won a Queen’s Award in 2022 for Enterprise for International Trade. This accolade was awarded to Hummingbird as it demonstrated significant growth in international trade, part of this growth was attributed to the ways in which Hummingbird responded to the Covid-19 pandemic in order to meet a surge in demand for its sensors as the global need for medical equipment reached an all-time high.
Servomex cares about
-
Customer Service Representative
4 days ago
Crowborough, United Kingdom Recruitment Solutions Full time**IMMEDIATE START!** Our client, based locally in Crowborough, are expanding! Due to business growth and industry-wide growth, the team are ready to welcome in a new member to their Customer Services department. Join a friendly, mixed, small team, with a hard-working work-ethic, and enjoy a customer-centric role. Your responsibilities will involve outbound...
-
Customer Service
6 days ago
Crowborough, United Kingdom Recruitment Solutions Full timeWe have a great opportunity to work for a lovely company based in Crowborough in a customer-centric role. They are looking for someone bubbly and friendly who can communicate with customers over the phone with ease - any customer facing experience considered! This local, supportive company are very flexible - willing to offer either full-time or part-time...
-
Retail Sales Representative
2 weeks ago
Crowborough, East Sussex, United Kingdom Screwfix Direct Ltd Full timeAbout the RoleThis Retail Sales Representative position is perfect for individuals who enjoy working with people and have excellent communication skills. You will be responsible for assisting customers with their queries, providing product information, and making sales recommendations. Your goal will be to provide an outstanding shopping experience for every...
-
Rural Office Sales Representative
5 days ago
Crowborough, East Sussex, United Kingdom Brook Street Full timeRural Office Sales Representative Opportunity:">We are looking for an experienced Rural Office Sales Representative to join our team at Brook Street. As a key member of our team, you will play a vital role in driving sales and providing exceptional customer service.">About the Role:">You will be responsible for administering online sales and social media...
-
Customer Service Associate
2 weeks ago
Crowborough, East Sussex, United Kingdom Screwfix Direct Ltd Full timeIntroductionWe are seeking a Customer Service Associate to join our team at Screwfix Direct Ltd. As a key member of our store staff, you will be responsible for delivering exceptional customer service and ensuring that customers receive a positive experience in our store.
-
Customer Service Adviser
6 days ago
Crowborough, United Kingdom Floss Agency Full time**Job Category**: - PA, Administration & Customer Service**Job Title**: - Customer Service Adviser**Job Reference**: - MH**Job Location**: - Crowborough, East Sussex**Job Salary**: - Up to 25K PA**Job Type**: - PermanentThis is a full-time permanent position working 37 hours per week - Monday to Friday. Main tasks and responsibilities: - To provide...
-
Customer Service Administrator
2 days ago
Crowborough, United Kingdom TN Recruits Full time**_Are you a real people person - naturally confident when communicating with others?_** **_Looking for a company that values their team and can offer progression? _** If describes you and your career ambitions, then TN Recruits would like to talk to YOU! As a reputable and well regarded company, they are continually growing and ever looking for...
-
Customer Service Administrator
2 days ago
Crowborough, United Kingdom Brook Street Full timeDo you have Customer Service and Administration experience? And enjoy providing support to a small team? My client is a well-established renewable solutions company, based in Crowborough seeking a Customer Service Administrator to join their team. You will have brilliant written and communication skills, attention to detail, IT literate, confident in using...
-
Customer Service Assistant
1 week ago
Crowborough, United Kingdom TN Recruits Full time**_Are you a real people person - naturally confident when communicating with others?_** **_Looking for a company that values their team and can offer progression? _** If describes you and your career ambitions, then TN Recruits would like to talk to YOU! As a reputable and well regarded company, they are continually growing and ever looking for...
-
Customer Service Administrator
2 days ago
Crowborough, United Kingdom Reed Business Support Full timeOur client are a national radio broadcaster looking for a new member to join their team in Sussex. Based in our clients Crowborough office, you will join a friendly team to respond to the many aspects of the companies Customer Service requirements. This is a varied role with diversity to keep your interest with opportunities to grow new...
-
Customer Service Adviser
6 days ago
Crowborough, United Kingdom Floss Agency Full timeThis is a full-time permanent position working 37 hours per week - Monday to Friday. Main tasks and responsibilities: - To provide an efficient and effective service to our customers - Update and maintain software - To accurately record and monitor maintenance queries on the company database - Answer telephone calls and queries professionally, accurately...
-
Customer Service Assistant
6 days ago
Crowborough, United Kingdom TN Recruits Full timeAre you a real people person - naturally confident when communicating with others? Looking for a company that values their team and can offer progression? If describes you and your career ambitions, then TN Recruits would like to talk to YOU! As a reputable and well regarded company, they are continually growing and ever looking for exceptional professionals...
-
Customer Service Administrator
2 days ago
Crowborough, United Kingdom Floss Agency Full time**URGENT OPENING!** **THIS IS A FULL-TIME OFFICE BASED POSITION** This is a permanent role working for a successful company with an office in the UK and Europe. You will be working as part of a friendly and supportive team. You will be supporting a customer service function with all administration duties. This will include answering the phone, updating...
-
Customer Service Retail Assistant
3 weeks ago
Crowborough, East Sussex, United Kingdom Screwfix Direct Ltd Full timeAbout the Role:We are looking for a Customer Service Retail Assistant to join our team at Screwfix Direct Ltd. In this role, you will be responsible for providing exceptional customer service and contributing to the overall success of our stores. As an Apprentice Retail Assistant, you will play a key part in ensuring that customers receive a positive...
-
Sales and Customer Service Assistant
1 week ago
Crowborough, United Kingdom Brook Street UK Full timeAbout the RoleWe are seeking a highly motivated Sales and Customer Service Assistant to join our team at Brook Street UK. As a key member of our sales and e-commerce operations, you will play a vital role in delivering exceptional customer service and driving business growth.The successful candidate will have a strong background in sales and customer...
-
Administrator / Customer Service Advisor
2 days ago
Crowborough, United Kingdom ME Recruits Full time**Administrator / Customer Service Advisor**: An outgoing, team player is required to join our highly thought of Crowborough based client to assist them with their administration and customer service tasks. This is a hands on role, that will need you to possess a can-do attitude, as you show immense positivity and enthusiasm for all responsibilities,...
-
Crowborough, United Kingdom Bardwood Support Services Limited Full timeJob DescriptionWe are seeking a highly skilled Retail Security Officer to join our team at BardWood Support Services Limited. As a key member of our security team, you will be responsible for maintaining a safe and secure environment for both staff and customers. Your primary duties will include patrolling the retail store premises, monitoring entry and exit...
-
Administrator / Customer Service Advisor
1 week ago
Crowborough, United Kingdom TN Recruits Full timeAn outgoing, team player is required to join our highly thought of Crowborough based client to assist them with their administration and customer service tasks. This is a hands on role, that will need you to possess a can-do attitude, as you show immense positivity and enthusiasm for all responsibilities, remaining flexible and adaptable to any given...
-
Crowborough, United Kingdom Atmosclear Investments Full timeAtmosclear Investments are a private equity company within the green technology and renewable energy market. In addition to producing a leading financial performance, we focus our time and energy on projects that will have a positive social and environmental impact. Our vision is to have a sustainable world free of carcinogenic fumes in our air,...
-
Telecoms Customer Service Administrator
1 week ago
Crowborough, United Kingdom TN Recruits Full timeExperience in the Telecoms Industry is essential. - Car driver essential - Small independent growing business with 20 years. - Good upselling skills. - Outgoing personality - Organisational Skills - Enjoys a challenge and varied days - Happy to speak openly with ideas and be part of brainstorming sessions - Strong communication, written and spoken **Duties...