Operations Support Coordinator
2 weeks ago
**Reference **:002300
**Publication end date **:15/01/2023
**Employment Details**:
**Contractual hours**:
35.00
**Salary**:
**Vacancy location**:
**Location**:
England, Yorkshire, Leeds
**Vacancy details**:
**Directorate**:
Operations - North East
**Job Title**:
Operations Support Coordinator
**Job Level**:
Support Provider
**Contract type**:
Permanent
**External job advert**:
The Operations Support Coordinator delivers a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service, and efficient professional and administrative support.
This is an office-based role with the opportunity to work from home on occasions. The working hours are 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.
We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
We reserve the right to close adverts earlier than the closing date.
**Diversity**
**Safeguarding**
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
**Essential**
- Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent) (QCF level 2 / SQCF level 5)
- Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing.
- Experience in a customer service role, and/or office/administration role.
- Completing basic H&S risk assessments.
- Experienced in the use of CRM systems.
- A comprehensive knowledge of GDPR regulations.
**Desirable**
- Lived experience of vision impairment (either self or direct family member).
- Experience of dealing with complex queries and/or complaints.
- Knowledge of Salesforce or CARE database.
If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.
**How to apply**
**The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.**
**If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.**
Please note that you will have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.
**Application Closing Date**:
15/01/2023
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