Operations Service Designer
2 weeks ago
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
- Support operational readiness requirements through effective Service Design and governance
- Responsible for embedding best practice Service Design practice in evaluation of technology suppliers to meet Three UKs business needs, policies and standards
- Accountable for the production and adherence to the Service Design framework to ensure effective set up and ongoing maintenance of:
- Service Level Agreements (SLAs)
- Service definition schedules
- Operating Level Agreements (OLAs)
- Security Compliance
- Operation Support System (OSS) inputs
- Service Catalogue
- Configuration Management baseline
- Service Support Manuals
- Policy Management frameworks
- Responsible for ensuring suppliers adhere to the mínimal acceptance criteria across pre-defined operational and Service Management requirements.
- Accountable for the definition of requirements and end to end service flows through OSS that ensures customer experience of service is understood and appropriate monitoring is implemented through standardised tooling for effective and proactive Service Management.
- Key business stakeholder alignment to support the Three UK Marketing customer experience strategies
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