Receptionist and Administrative Assistant

3 weeks ago

Southwark, United Kingdom Harris Federation Full time

**Summary**
We are looking for a Receptionist and Administrative Assistant to be the first point of contact for all visitors, staff and students at Harris Boys' Academy East Dulwich. To assist in the management of the reception area as well as providing administrative support in order to contribute to the smooth running of the academy.

**About Us**
Harris Boys’ Academy East Dulwich opened in September 2009 and is part of the Outstanding Harris Federation. Our vision is clear: nothing is impossible, and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy. The academy’s specialisms are Enterprise and Sport with a ‘can-do’ ethos of always improving upon your personal best. The Academy will accommodate 750 boys when full. Harris Boys' benefits from a state-of-the-art purpose-built building with the very latest facilities and equipment. The Academy offers a co-educational Post 16 with the nearby Harris Girls' Academy, together comprising capacity for 400 Sixth Formers. Harris Boys was judged to be an outstanding school by Ofsted in December 2011.

**Academy Ethos**

We encourage our students to be critical thinkers and promote these skills throughout the curriculum. A student at Harris Boys' Academy will learn how to engage critically with foreign affairs, religion and society, issues of citizenship and the media, so they acquire the skills, and recognise the value of, thinking for yourself and thinking in a well-reasoned manner.

“We are very lucky to have an amazing staff team who work together, and what you get from this is an inertia of this body of professionals who are striving to be the very best they can be. It is down to these two points - staff who are on board, who want to change futures and want to be better at what they do, and students who buy into this idea of ‘I’m at school because I can make myself a better person and I can flourish in life.’ When you have these two points together, which is what we have worked very hard to obtain, then you can make wonderful things happen. And that’s shown through our outcomes and is also shown through if you’ve ever had a chance to speak to the boys and the parents of this school community.” Peter Groves, Principal

**Main Areas of Responsibility**
Your responsibilities will include:

- Providing a customer focussed professional reception service to visitors, staff and pupils
- Receiving and dealing with telephone calls, enquiries and visitors to the Academy via the Front Office and ensuring the staffing of the reception desk and switchboard
- Ensuring all visitors are issued with security badges and comply with the Academy Safeguarding Procedures
- Assisting the Attendance Officer, as required, in forwarding messages related to pupil absence
- Undertaking administrative and clerical tasks using Microsoft Office packages, including entering details and correspondence and data items into Management Information System
- Filing student records as required.
- Receiving, sorting and dealing with school forms, pupil files, round robins and reports
- Assisting with photocopying and other reprographics tasks
- Being a First Aider and administering First Aid if required (training will be provided)
- Extending hospitality to visitors to the school and escorting them as required
- Ensuring that the Principal’s PA / Principal is fully briefed on all important Academy matters which have come to your attention through the Front Office

**Qualifications & Experience**
We would like to hear from you if you have:

- Numeracy and literacy skills to a minimum Level 2 (A*-C/5-9 GCSE)
- Competency in the use of Microsoft Office packages
- Proficiency in the use of computers and databases
- Previous experience in an administrative or front office/reception role
- Demonstrable customer service experience
- High quality ICT skills including Word, Excel and PowerPoint
- Excellent communication skills including telephone manner and presentation of professional image
- Excellent customer care skills

**Next Steps**

**Professional Development & Benefits**
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing

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