Housing Assistant
6 months ago
**Housing Assistant**
**Salary: £27,863-£29,000**
**Contract: Permanent, Full time, 35 hours per week**
**Location: Winchester / Hybrid**
**About us**
We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.
We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS, and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.
Whilst we take a commercial approach to house building, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.
**About the role**
We have an exciting opportunity for an organised, positive, and pro-active individual to join our team as our new _**Housing Assistant**_. This is a wonderful opportunity to provide a high-quality customer service to residents and to provide a full and effective administrative support service to the housing services department. It is an excellent opportunity for you to become an integral member of the team and progress, which is what many of our previous Housing Assistants have done.
**Key responsibilities**
- Establish, develop, and maintain effective working relationships with all work colleagues working closely with your counterpart, both online and in the office
- Manage small projects and provide a full and effective administrative support to the team
- Produce monthly reports for the team, producing and inputting monthly results into KPI spreadsheets
- Maintain excellent customer service, ensuring that you meet the Group’s Customer care standards
- To respond positively and promptly to enquiries from residents and members of the public, giving advice and guidance as appropriate
- Ensure that IT systems are regularly updated, and effective manual record systems are maintained
**More about you**
For this role, we are looking for someone with the following:
- Educated to GCSE level or equivalent in Maths and English (Grades A*-C)
- Previous experience of working in a customer service / administrative role.
- Good organisation skills
- Good problem-solving skills
- High attention to detail
- Good working knowledge of Word, Excel, and Outlook.
- Drive and ambition to learn and progress within the team
**Choosing us is easy**
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.
Meeting the role requirements
A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.
**Job Types**: Full-time, Permanent
Work Location: Hybrid remote in Winchester
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